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Postado: 14-abr-2021 | 7:04AM · Edited: 28-abr-2021 | 4:42AM · 17 Respostas · Link permanente · Translation:
I can not connect to secure VPN.
Rerouting your traffic. and then nothing happening.
Thanks
Isaac.
Postado: 18-abr-2021 | 1:49PM · Link permanente
What device and OS version are you using?
Postado: 19-abr-2021 | 12:47AM · Link permanente
Postado: 19-abr-2021 | 5:35AM · Link permanente
With connect on demand turned on, were you able to connect the VPN by manually turning it on in the VPN section of your Norton mobile? The on demand setting only turns the VPN on if Norton detects a compromised network.
Has your Norton been upgraded to the new Norton 360 iOS?
Postado: 19-abr-2021 | 7:51AM · Link permanente
Postado: 19-abr-2021 | 10:54AM · Link permanente
With Connect on demand turned on, you should be able to manually turn on the VPN . Just tap on 'ON'.
Postado: 19-abr-2021 | 11:09AM · Link permanente
Postado: 19-abr-2021 | 11:21AM · Link permanente
Postado: 19-abr-2021 | 4:39PM · Link permanente
Looking at your image you are trying to control the VPN from the iOS settings. You cannot do that. You can only control the VPN from within the 360 iOS app.
Postado: 19-abr-2021 | 10:47PM · Link permanente
Postado: 20-abr-2021 | 5:28AM · Link permanente
With all due respect, you are not controlling the VPN from the iOS settings pages. All you can do there is enable the VPN configuration on your device so the app can provide the VPN service. To actually turn the feature on, you have to go to the VPN section of Norton 360 app as shown in my image above. So you need to return any settings you changed in iOS settings to their defaults, and then use the VPN settings in the 360 app.
Postado: 20-abr-2021 | 11:41PM · Link permanente
Postado: 21-abr-2021 | 5:53AM · Link permanente
Sorry I did not pick up on you having the standalone Secure VPN installed as well as 360. If you are using the new 360 iOS, you should uninstall the standalone Secure VPN app, and just use the feature in 360 to avoid any possible conflicts.
Postado: 21-abr-2021 | 10:47AM · Link permanente
Postado: 21-abr-2021 | 11:12AM · Link permanente
Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0
Your image
I do not understand. What do you me the standard secure VPN.
Your image shows you installed both the Norton Secure VPN app and the 360 app. The 360 app has the VPN function included. You should uninstall the standalone Secure VPN app to avoid possible conflicts.
Postado: 21-abr-2021 | 11:19AM · Link permanente
Postado: 24-abr-2021 | 10:26AM · Link permanente
my subscription has not the feature of Secure VPN.(I checked at My Norton featured included) This is the reason that I need to install also Secure VPN.
How can I change my subscription to include also Secure VPN and also Identity.
Postado: 24-abr-2021 | 10:53AM · Link permanente
Does your Norton 360 app on your iPhone have a VPN section that, when tapped, shows the same as my image above? If so you have the correct subscription.
If not, you do not have the correct subscription level to support the new 360 with the VPN. You need to contact Norton Support and have them assist you to getting the correct subscription. www.norton.com/contactcs
Re: cannot connect to secure VPN
Postado: 20-abr-2021 | 11:41PM · Link permanente