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Norton blocks iPhone from accessing Safari

Postado: 30-out-2021 | 8:21AM · 5 Respostas · · Translation:

Starting several days ago, whenever I tap on my iPhone Safari icon the Norton sign-in screen always comes up. When I sign in, Norton puts me into an infinite loop and keeps having me sign in.  Norton sign-in completely blocks me from accessing the web both in wi-fi and cellular access. Whenever I use my pc to contact Norton to solve the problem, the Norton contact screen stays blank. So now, Norton has turned my iPhone into an unusable brick and won't let me contact them to solve the problem. Ideas, please.

Solução aceita
Kudos1 Estatísticas

Re: Norton blocks iPhone from accessing Safari

Postado: 31-out-2021 | 6:23AM · Link permanente

On the iPhone, open Safari and then close the tab for the Norton login. Open any other web site and close Safari. Now open Safari again and see what page is displayed. I find that Safari just opens to the last page I was using. It should have nothing to do with Norton being on your device.

One thing to try for your issue contacting support, if you have the VPN feature active, it may be causing issues. Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, and political reasons. Even Norton blocks access to certain areas of their web sites. There is nothing a VPN provider can or should do to circumvent these legal protections. 

As for contacting Support, try this link where you can access either chat or phone support.    www.norton.com/contactcs

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Respostas

Kudos0

Re: Norton blocks iPhone from accessing Safari

Postado: 30-out-2021 | 10:29AM · Link permanente

You say it started a few days ago. Did you just get upgraded to iOS 15.1?  

If you are seeing issues on both your phone and PC, it would seem there is some other issue in play here, as the two devices have completely different code bases.  Try power cycling your modem and router and then test to see if you are still seeing issues on both devices.

Kudos0

Re: Norton blocks iPhone from accessing Safari

Postado: 30-out-2021 | 3:30PM · Link permanente

My iPhone iOS is 15.1. Hard reset didn't solve the problem: Safari automatically opens to the Norton login and when I login, it starts the Norton login process again in an infinite loop. My iPhone's other web-based apps run normally. Norton isn't allowing me to access the Internet on Safari or get past its login screen.

On my PC, after recycling the modem and router, my PC on Windows 10 runs Norton and I've got good vpn. However, after logging into my Norton account and clicking on Support to report the problem with Norton affecting Safari, a prompt comes up stating "Something went wrong. Contact Tech Support" and gives a hyperlink. Clicking the hyperlink gives "Could not process the current request". Therefore, Norton seems to be causing the problem and Tech support can't be reached by any means. All other web sites come up normally with browsers such as chrome, edge, bing, etc., but Norton malfunctions on all of them. 

BEYOND FRUSTRATED WITH NORTON!

Solução aceita
Kudos1 Estatísticas

Re: Norton blocks iPhone from accessing Safari

Postado: 31-out-2021 | 6:23AM · Link permanente

On the iPhone, open Safari and then close the tab for the Norton login. Open any other web site and close Safari. Now open Safari again and see what page is displayed. I find that Safari just opens to the last page I was using. It should have nothing to do with Norton being on your device.

One thing to try for your issue contacting support, if you have the VPN feature active, it may be causing issues. Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, and political reasons. Even Norton blocks access to certain areas of their web sites. There is nothing a VPN provider can or should do to circumvent these legal protections. 

As for contacting Support, try this link where you can access either chat or phone support.    www.norton.com/contactcs

Kudos0

Re: Norton blocks iPhone from accessing Safari

Postado: 31-out-2021 | 10:15AM · Link permanente

Thank you, your recommendations solved the issues. I'm surprised that Norton doesn't say that vpn needs to be disconnected in order to access "Contact."

Kudos0

Re: Norton blocks iPhone from accessing Safari

Postado: 31-out-2021 | 1:36PM · Link permanente

You are welcome. Glad I could help.

I find it odd that Norton cannot recognise their own VPN IP addresses and allow them through.

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