Solved.
Kudos0

my pc crashed and I had to reinstall windows, how can I get back to my previous cloud saves

My PC crashed and I had to reinstll windows from my origional recovery Usb drive. Can I get back to my origional cloud saves to recover my files

Solução aceita
Kudos0

Re: my pc crashed and I had to reinstall windows, how can I get back to my previous cloud saves

Solved, I noticed when on the restore files section there was a "Key" to click on to restore all locations, now I have the old backup set to download/restore from. Thanks all

Respostas

Kudos0

Re: my pc crashed and I had to reinstall windows, how can I get back to my previous cloud saves

Sign In to your Norton account -> Cloud Backup tile -> View Backup Sets 


Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374

Get started using Norton Cloud Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795

Delete backup set and files from Norton backup 
https://support.norton.com/sp/en/us/home/current/solutions/v19828921

Manage backup files on Norton Backup Drive 
https://support.norton.com/sp/en/us/home/current/solutions/v19828933

Modify settings for or rename your Norton Backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922

Add or exclude files and folders in your backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334

View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814

Restore pictures, music, or other important files from Norton backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542

Choose the location of the files to be restored before running Norton Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236

Kudos0

Re: my pc crashed and I had to reinstall windows, how can I get back to my previous cloud saves

After an Windows reinstall, install your 360 and go to the backup feature.  Click on Restore Files and you will be able to choose the online backup you had made before the reinstall. You can choose to restore to a temporary location so you can move them later.

You will still have to set up a new backup set to start backups again. Once you have restored your original files, you will need to remove that backup set from the cloud storage to make room for your new backup set.

Kudos0

Re: my pc crashed and I had to reinstall windows, how can I get back to my previous cloud saves

Solução aceita
Kudos0

Re: my pc crashed and I had to reinstall windows, how can I get back to my previous cloud saves

Solved, I noticed when on the restore files section there was a "Key" to click on to restore all locations, now I have the old backup set to download/restore from. Thanks all

Kudos0

Re: my pc crashed and I had to reinstall windows, how can I get back to my previous cloud saves

You are welcome. Glad you found it. 

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