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Kudos0

VPN error 809 occurs in Windows although not in Mac OS.

Postado: 05-nov-2021 | 1:46AM · 1 Reply · · Translation:

Hi,

Windows 10's Norton 360's VPN component encounters an error when I try to connect it through a certain sub-net: 809.

But it does not occur in Mac OS 11, and there, it works.

It seems to be due to the effective absence of Universal Plug'n'Play protocol on the router, which I cannot configure elsehow.

1/2) So it seems to be due to the version respective to the OS, but I'd like to know if it is true or wanted.

There are some possible solutions here: https://support.norton.com/sp/en/us/home/current/solutions/v135460781?product=Norton%20360&version=22.21.10.40&plang=sym:FR&layouttype=ESD&buildname=Retail&heartbeatID=9EF13C67-697E-495E-A0F3-8BCDDC9F0AD3&eapenabled=false&env=prod&vendorid=1000&plid=866&plgid=41&skup=21416514&skum=21376863&skuf=90001202-FA&endpointid=9EF13C67-697E-495E-A0F3-8BCDDC9F0AD3&partnerid=1000&lic_type=16&lic_attr=17059858&psn=GWF9GD4DMV6C&puid=5039&templatecat=SBU_W_1000_5039_N360DSP_ESD&schemacat=SBU_W&schemaver=1.0.0.0&olpchannel=SESD&remdays=712&osvers=10.0&oslocale=iso:CHE&oslang=iso:FRE&os=windows

, but (2/2) I guess that it can be solved transparently, as in Mac OS?

Respostas

Kudos0

Re: VPN error 809 occurs in Windows although not in Mac OS.

Postado: 06-nov-2021 | 8:42AM · Link permanente

Maybe related? https://support.norton.com/sp/en/us/home/current/solutions/v9802264

Who makes your router and what model is it?

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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