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Kudos0

Yesterday I Paid the subscription for 2 years, NOT RECEIVED The key

I paid the amount for 2 years yesterday, but not received the key. Order ID: [Removed]

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Labels: Norton 360

Respostas

Kudos0

Re: Yesterday I Paid the subscription for 2 years, NOT RECEIVED The key

I have asked for your order number to be removed.

Did you log into your Norton Account to see if you find the new subscription showing in your subscription list? You can get your product key from there.  In your Norton Account, click on the user icon at the top right of the screen and click on Manage My Subscriptions. Then look for the new subscription.

When you find the subscription, you can just click on the Download link in the listing and follow the instructions to install a pre activated copy of your Norton product.

Kudos0

Re: Yesterday I Paid the subscription for 2 years, NOT RECEIVED The key

I can't see anything under my subscription, i chatted with customercare they told due to server issue its not updated. it will take 24Hrs

Kudos0

Re: Yesterday I Paid the subscription for 2 years, NOT RECEIVED The key

Not ideal. But please update us when you check your account to let us know if things get sorted in 24Hrs.

Kudos0

Re: Yesterday I Paid the subscription for 2 years, NOT RECEIVED The key

its not sorted out even after 36 Hrs, 1st time when i contacted helpdesk, they mentioned that they can see my money and will be sorted out in 24Hrs.2nd time when i contacted different person took the call and told they not received the amount and i need to contact bank. As per bank its paid, but Noton guys now say it not reached, i asked to cancle the deal and refund the amount

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Kudos0

Re: Yesterday I Paid the subscription for 2 years, NOT RECEIVED The key

I have asked your attachment be removed as it contains personally identifiable information. Your email address and order number. No one here can use that information, so please do not post it again.

Have you checked with your bank to see if the payment has gone through?

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