You are screwing your customers. The renewal was started a month early and simply deducted via PayPal. Without the possibility to cancel yet.
You write, "Our services are predominantly offered as auto-renewing subscriptions to help our customers avoid downtime. With an auto-renewing subscription, you have continuous access to your service without having to worry about expiration dates."
If you were billed for the annual renewal of your subscription and would like a refund, contact Member Services & Support."
These links on your website are not purposeful and all go nowhere.
So it is not possible. I had actually opted for 1 year of Norton to protect myself against such internet scammers as you.
I am very disappointed and reserve the right to take further steps if you do not get back to me.