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Product Announcement: Norton Security 22.23.4.6 for Windows is now available!
Postado: 10-fev-2022 | 9:33PM · 3 Respostas · Link permanente · Translation:
Postado: 11-fev-2022 | 6:02AM · Edited: 11-fev-2022 | 6:11AM · Link permanente
Norton Community does not have access to your Norton account nor your billing information.
Please contact Norton Support regarding refund.
Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Postado: 11-fev-2022 | 6:08AM · Edited: 11-fev-2022 | 6:14AM · Link permanente
Norton subscriptions are recurring term subscriptions. Norton subscription requires user account and user payment method for recurring subscription service. Virus Protection Promise requires user activate automatic renewal.
Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.
[...]
When did I subscribe to an automatically renewing subscription?
You are subscribed into our automatically renewing subscription, when:
You purchase an automatically renewing subscription from our Norton LifeLock online store.
Certain payment methods do not facilitate the automatic renewal of subscriptions. In this case, you are subscribed without automatic renewal and you will need to renew manually.
You activate online on Norton LifeLock the automatically renewing subscription purchased from a retail store or a NortonLifeLock affiliated online-third party website.
You may cancel your subscription by signing in to your account and visiting the My Subscriptions tab, or we'd be happy to chat about it.
[...]
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
FAQ: Norton Subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247
Norton Security - Renewing via Pre Paid Subscription Product Key without auto renew/billing details
https://community.norton.com/en/forums/norton-security-renewing-pre-paid-subscription-product-key-without-auto-renewbilling-details
Postado: 11-fev-2022 | 6:09AM · Link permanente
Norton provides subscription terms on product page...your location: for example:
*Important Subscription, Pricing and Offer Details:
- Your subscription begins when your purchase is completed (or otherwise, when your payment is received). You must download and install on each device, or complete enrollment to get protection. Special offer(s) may expire at any time at NortonLifeLock's discretion.
- By subscribing, you are purchasing a recurring subscription which will automatically renew.
- The price quoted today is valid for the offered introductory term. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
- You can cancel your subscription here, or by contacting Member Services & Support at 844-488-4540. For more details, please visit the Refund Policy.
- Your subscription may include product, service and/or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement.(link is external)
- The number of supported devices allowed under your plan are primarily for personal or household use only. Not for commercial use. If you have issues adding a device, please contact Member Services & Support.
- 2 Virus Protection Promise: To be eligible, you must have a qualifying subscription that is automatically renewing. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from NortonLifeLock purchased with either another offering from NortonLifeLock, or a third party offering), your refund will be limited to the Manufacturer’s Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See norton.com/virus-protection-promise for complete details.
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