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Postado: 13-abr-2022 | 1:30PM · 2 Respostas · Link permanente · Translation:
I have Norton 360 on Windows 10 PC. A malicious .iso disk image file is executing on my desktop . I shut down the computer and unplugged it from the internet. What should I do next?
Postado: 14-abr-2022 | 2:10PM · Link permanente
Hello Cassandra. For the time being leave the computer powered down and do not use it. So that we can get a better understanding of things, please answer the following questions if you'd be so kind:
- Can you tell us the image name that is executing? Did you happen to get any screenshots to share before shutting down? Any alerts from Norton the files are malicious?
- Have you opened any messages that have attachments to them recently?
- What operating system is installed? IE: Windows 10 your post states, is it Home/ Pro and what version. Is it fully updated?
- Have you or anyone with access to the desktop downloaded ANY ISO images recently? If so what was the image for? Where was the image downloaded from?
- Any other information will be helpful but please DO NOT post anything that personally identifiable.
SA
Postado: 08-ago-2022 | 12:21PM · Link permanente
@CassandraN Behler Its be a very long time since the last post so I am following up to see what your progress has been, can we assist further?
SA
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