Solved.
Kudos0

Billed twice

Postado: 17-abr-2022 | 12:15AM · Edited: 17-abr-2022 | 6:33AM · 1 Reply · · Translation:

Hi, I was billed with my new credit card twice.

[Removed]

Dates of billing

Wed 16 March 2022 at $87.98 Aus

Friday 15 April 2022 at $99 Aus

Please refund me the April amount at $99.  In March my Norton had stopped working completely and I uploaded Norton's using my new card. I can believe my new card was debted when i hadn't authorised that.  I will ask the bank what they can do and whether they will refund me tomorrow, it must be a mistake.

[Admin Edit: Removed PII(Personally Identifiable Information from public community post as per Community Guidelines] 

Labels: Auto Renewal

Respostas

Solução aceita
Kudos0

Re: Billed twice

Postado: 17-abr-2022 | 7:41AM · Edited: 17-abr-2022 | 7:43AM · Link permanente

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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