Kudos1 Estatísticas

Norton 360 9.0.13 won't start, keeps showing Pending... window

Postado: 27-abr-2022 | 4:15AM · Edited: 27-abr-2022 | 4:36AM · 3 Respostas · · Translation:

I just looked at the menu bar and couldn't see Norton's icon. So I searched for Norton 360 and when I try to open it, it keeps showing this window:

Even after closing the app and reopening it again, will show the same window. I am using the latest version of macOS and Norton 360 Premium on my MacBook Pro 16. Restarted my Mac several times, still the same thing.

Update: Looks like a new version of Norton 360 was recently released which is definitely causing this problem. While I can't see the version from the user interface as it won't open at all but going through this file: /Applications/Norton\ 360.app/Contents/Info.plist

I see they have published a new BUGGY version: 

<key>CFBundleShortVersionString</key>

<string>9.0.13</string>

Norton please fix your software and as usual, do we have to remind you to do thorough QA testing before releasing unfinished products to your customers? 

Thanks

Labels: Auto-Protect, Application Blocking, Install/Setup, Upgrade

Respostas

Kudos0

Re: Norton 360 9.0.13 won't start, keeps showing Pending... window

Postado: 27-abr-2022 | 4:57AM · Link permanente

Just uninstalled it and went back to the stable version: 8.7.4 from my Norton account cause I was tired of it. One thing that really wonders me is how a big company like this spew products that have not been throughly tested and this is not the first time!! 

Kudos1 Estatísticas

Re: Norton 360 9.0.13 won't start, keeps showing Pending... window

Postado: 02-mai-2022 | 12:51PM · Edited: 02-mai-2022 | 12:51PM · Link permanente

Hi @shellcoder,

Thank you for posting on the Norton Community. If you're willing to work with us through a remote session, that would be helpful. Please let me know, and I'll have a Norton Support representative contact you. Thank you.

-Gayathri 

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: Norton 360 9.0.13 won't start, keeps showing Pending... window

Postado: 03-mai-2022 | 6:42AM · Link permanente

Hi, like I mentioned in the other post. I have already uninstalled and reinstalled the latest stable version from Norton account. It's working fine now. Looks like a new version was pushed? I don't see any information posted lately by you guys.

Thanks

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