Solved.
Kudos0

Subscription period incorrect

Postado: 04-mai-2022 | 1:18AM · Edited: 24-mai-2022 | 5:38AM · 4 Respostas · · Translation:

I had 26 days remaining on my subscription. I installed a new product key for 365 days (annual subscription).

My Norton then told me I had 352 days remaining on my subscription. Adding 365 to 26 = 391 not 352!

I cannot contact Norton as their Chat line does not answer. I have raised a question case reference xxxxxxx

I have tried to reach Norton over two days without success.

[Edit: Masked case ID to conform with the Participation Guidelines and Terms of Service]

Labels: Customer Support Feedback, Install/Setup, My Norton, Subscription
Solução aceita
Kudos0

Re: Subscription period incorrect

Postado: 04-mai-2022 | 9:18AM · Link permanente

Hi Guys, problem now solved. Thanks for your interest.

I found that Firefox (my preferred browser) was somehow blocking. I did enable cookies and trackers for Norton.  

I switched to IE and was able to then get through to the chat line - no problem. They corrected the subscription status. 

Everything is now correct. Thanks once agin.

View Accepted Solution in Context

Respostas

Kudos0

Re: Subscription period incorrect

Postado: 04-mai-2022 | 3:46AM · Edited: 04-mai-2022 | 4:03AM · Link permanente

Sorry, no idea why 352 days remaining? 

Please run Help -> Subscription Status to sync with Norton servers. 

as you know:
New product key starts New subscription term.
You'll need to contact support to request remaining days added to new term.

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/days remaining. 

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers

regarding Chat Support: Chat Now 
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  

regarding Phone Support: View local phone numbers
Please allow all Norton pages content.
Please turn off ad blocker and VPN.  

Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Twitter Norton Support
https://twitter.com/NortonSupport

Kudos0

Re: Subscription period incorrect

Postado: 04-mai-2022 | 4:19AM · Link permanente

By any chance did you add your new subscription 13 days ago? 

When you add your new subscription you would then have two subscriptions one for 365 days and one for 26 days. Thirteen days later your new subscription would be 352 days remaining and your old subscription would be 13 days remaining.

When you login to your Norton account online does it shows one or two subscriptions as active?

Solução aceita
Kudos0

Re: Subscription period incorrect

Postado: 04-mai-2022 | 9:18AM · Link permanente

Hi Guys, problem now solved. Thanks for your interest.

I found that Firefox (my preferred browser) was somehow blocking. I did enable cookies and trackers for Norton.  

I switched to IE and was able to then get through to the chat line - no problem. They corrected the subscription status. 

Everything is now correct. Thanks once agin.

Kudos0

Re: Subscription period incorrect

Postado: 04-mai-2022 | 9:27AM · Link permanente

SuperNiceNina:

Hi Guys, problem now solved. Thanks for your interest.

Thanks 

This thread is closed from further comment. Please visit the forum to start a new thread.