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Postado: 09-mai-2022 | 10:06AM · 6 Respostas · Link permanente · Translation:
What's the contact info (phone number, mailing address, email address) for Norton's Legal Department? I've been getting the runaround on a refund for 3 months ("You'll get it in 24-48 hours" and then nothing). I think that I may need to escalate it myself with a lawsuit.
Postado: 09-mai-2022 | 10:16AM · Edited: 09-mai-2022 | 10:17AM · Link permanente
NortonLifeLock Inc.
60 E Rio Salado Pkwy STE 1000
Tempe, AZ 85281
https://www.nortonlifelock.com/us/en/contact-us/
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Postado: 09-mai-2022 | 10:49AM · Edited: 09-mai-2022 | 10:51AM · Link permanente
I have escalated your post to try to get the help your need.
Was your original request for the refund within 60 days of your purchase/renewal/ payment? See Norton's Cancellation and Refund policy.
Postado: 10-mai-2022 | 3:58PM · Link permanente
Yes, it was within a few days of the autorewal. I got a refund email, but no money went to my account. I've been hearing excuses for 3 months ("It's escalated to the level 2 team." "The level 2 team added a note that you should get it in 4-5 weeks because it didn't go through." "My supervisor talked to the level 2 team. You'll get it in 24-48 hours." "This case is with the Cyber Safety team, and I can't transfer you to them. You'll just have to wait until they call you.").
Postado: 20-mai-2022 | 7:17PM · Edited: 20-mai-2022 | 7:19PM · Link permanente
VinceRich:
"This case is with the Cyber Safety team, and I can't transfer you to them. You'll just have to wait until they call you.").
@VinceRich
Have they called?
Postado: 24-mai-2022 | 3:56PM · Edited: 24-mai-2022 | 3:57PM · Link permanente
No. I don't think that they had any intention to call. I think that it's just an excuse that the reps use so you'll hang up. They think that eventually, you'll just stop calling and accept the loss. Nope...
Postado: 24-mai-2022 | 4:04PM · Link permanente
VinceRich:No. I don't think that they had any intention to call. I think that it's just an excuse that the reps use so you'll hang up. They think that eventually, you'll just stop calling and accept the loss. Nope...
Yep
Good Luck
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