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Kudos0

Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 1:10PM · 6 Respostas · · Translation:

I am able to access the Password Manager on my One Plus Nord phone (Android version 11 ) via both password, PIN and fingerprint recognition. However all passwords have vanished. Please advise.

Labels: Norton Password Manager
Solução aceita
Kudos1 Estatísticas

Re: Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 2:53PM · Edited: 10-mai-2022 | 2:54PM · Link permanente

Hmm....any chance you have more than one vault and you're accessing the wrong vault? 

Lets hear from Community

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Kudos0

Re: Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 1:16PM · Edited: 10-mai-2022 | 1:24PM · Link permanente

Curious, can you Sign In (upper right) and find your credentials from Norton Password Manager website? 

https://my.norton.com/extspa/passwordmanager


Can you Sign In and find your credentials from your My Norton account? 

http://https://my.norton.com/extspa/dashboard/Home

Can you Sign In and find your credentials from Norton Password Manager browser extension? 

Kudos0

Re: Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 2:27PM · Link permanente

Thanks for your response. Yes I can login as usual using the link but I can only see two passwords whereas I should see many more.

Solução aceita
Kudos1 Estatísticas

Re: Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 2:53PM · Edited: 10-mai-2022 | 2:54PM · Link permanente

Hmm....any chance you have more than one vault and you're accessing the wrong vault? 

Lets hear from Community

Kudos0

Re: Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 3:19PM · Link permanente

I wondered that myself but I would have thought that the fingerprint scan would only work for the one that I have recently used. I'm a little concerned that if I start trying to access another vault then it might see this as a possible breach and delete my information for security reasons. Are my concerns valid? Also is there some way of checking via Norton if I indeed do have two vaults?

Kudos0

Re: Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 3:25PM · Link permanente

You Sir/Madam are a life saver. Just tried to access via another account and using the fingerprint scan and hey presto. Thanks so much for your time and effort. Much appreciated

Kudos0

Re: Password Manage Android - Able to login but passwords not showing

Postado: 10-mai-2022 | 3:29PM · Edited: 10-mai-2022 | 3:30PM · Link permanente

DomKelly:

Just tried to access via another account and using the fingerprint scan and hey presto. 

Thanks 

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