Este tópico do fórum precisa de uma solução
Kudos0

Norton Customer Service

Postado: 24-mai-2022 | 6:56PM · 5 Respostas · · Translation:

On the verge of cancelling Norton all together. 

I have contacted 4-5 CS Reps all who think they know how to uninstall 360 and upgrade Norton to a different, BUT STILL NORTON (Deluxe) for Windows product.  I have even watched them do what they do, and can do it myself but am getting stuck in the same place where they are an old product is deleting please wait.

Finally they upgraded my Ticket to a Support Tech 2.  The Remove and Reinstall click HERE button on the screen does not function like they want it to.

I have rec'd an e:mail may 17TH stating that they will call back in 48 hours.  My clock works like every OTHER CLOCK does!  What a JOKE that is!  I have had to call 4x to tell Norton, to call me when I can take the call and have time to sit from of my computer FOR 45 MINUTES or longer,  while I watch them restart my computer 20 times!  The 5th Rep I have spoken with, informed me the Tech 2's don't have a lot of issue accounts to call.  SO WHY CAN'T I GET A CALL BACK??? 

I feel, Norton doesn't CARE about the accts they have, or they would take better care of their CUSTOMERS!!!  I am tired of waiting for them to call for technical issues.  For years I have just renewed, spent the money to pay for the product.  This year, I am watching out for MY best interest and renewing the product at a discounted rate.  

If anyone can make recommendations, please I am all ears.  I really don't want to "CHAT" with another Rep just to tell me, I HAVE TO WAIT FOR TECH 2 TO CALL ME!  How can I get straight to them???

Signed,

Desperately Seeking  Assistance

Labels: Uninstall, Windows 10, Customer Support Feedback

Respostas

Kudos0

Re: Norton Customer Service

Postado: 25-mai-2022 | 6:37AM · Link permanente

I share the same experience. Since Norton (Symantec) became Life Lock / Broadcom, the CS is a JOKE!
Kudos0

Re: Norton Customer Service

Postado: 25-mai-2022 | 6:49AM · Link permanente

Are you trying to activate a new subscription key you purchased at a better price than a Norton renewal to replace your current subscription?  If so, you will need to wait until your current subscription has just about expired. And you need to log into your Norton Account and turn off the Automatic Renewal for your current subscription. 

Then as your old subscription is about to expire, open the Norton 360 classic interface by clicking on the Norton icon in the system tray and clicking on Open Norton 360. Then click on Help > Enter Product Key. Enter your new key there and if necessary, that will initiate any product installation. If your current subscription is the same as the new one, there is nothing to reinstall.

If you are having another issue (besides the issue with Support response), please post back with more information.

Kudos0

Re: Norton Customer Service

Postado: 07-jun-2022 | 11:32AM · Edited: 07-jun-2022 | 11:37AM · Link permanente

JettM:
On the verge of cancelling Norton all together. 

@JettM
Any progress to share? 

Kudos0

Re: Norton Customer Service

Postado: 07-jun-2022 | 5:53PM · Link permanente

Norton expires tomorrow.  Norton has been cancelled for Auto Renewal.  Still receiving error messages when trying to update for 2022-2023.  

Updates ZERO. Still where I was.

Kudos0

Re: Norton Customer Service

Postado: 07-jun-2022 | 6:05PM · Link permanente

JettM:

Norton expires tomorrow.  Norton has been cancelled for Auto Renewal.  Still receiving error messages when trying to update for 2022-2023.  

Updates ZERO. Still where I was.

Curious, what's "update for 2022-2023"? 

This thread is closed from further comment. Please visit the forum to start a new thread.