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Kudos0

I want to cancel the Life Lock that was added to my subscription

Postado: 07-jun-2022 | 9:41AM · Edited: 05-jul-2022 | 7:04AM · 3 Respostas · · Translation:

I want to cancel the Life Lock that was added to my subscription but none of the links on the page works. Here's the page link: Contact Norton Support – Norton Chat Support options . Is there some setting or something that isn't apparent? If I can't contact support than I will have no other choice but to dispute the order on PayPal.

[Edit: Calrified the subject]

Labels: Customer Support Feedback, Subscription, Auto Renewal, Refund

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Solução aceita
Kudos0

Re: I want to cancel the Life Lock that was added to my subscription

Postado: 07-jun-2022 | 9:56AM · Edited: 07-jun-2022 | 9:59AM · Link permanente

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund/other. 

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please try clearing browser cookies n' cache.
Please try another browser. 

Please try allowing all Norton pages cookies/ads/scripts/frames/trackers/.
Please try allowing all Norton pages content that may be blocked by browser extensions or built-in browser protections. 

Please try with Norton Secure VPN off - before and after machine restart -
Please Restart (not Shut down) machine -

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers

regarding Chat Support: Chat Now 
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  

regarding Phone Support: View local phone numbers
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Twitter Norton Support
https://twitter.com/NortonSupport

Kudos0

Re: I want to cancel the Life Lock that was added to my subscription

Postado: 07-jun-2022 | 10:00AM · Link permanente

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Kudos0

Re: I want to cancel the Life Lock that was added to my subscription

Postado: 07-jun-2022 | 10:01AM · Edited: 07-jun-2022 | 10:03AM · Link permanente

Norton provides subscription terms on product page...your location:  for example:  United States

* Important Subscription, Pricing and Offer Details:

  • Contract Type: contract for a monthly or annual subscription, starting when the transaction is complete. Click here for our Terms of Sale.
  • Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.
  • Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first term is charged, unless cancelled before. Special offer(s) may expire.
  • Renewal Cycle: automatically renews each month or each year after the initial term, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us here or at 844-488-4540. Click here to learn how.
  • Renewal Prices: may be higher than the price for the initial term and are subject to change. Renewal prices can be found here. For annual subscriptions, they are charged up to 35 days before the subscription is due to renew, and we send you a notification email with the renewal price before.
  • Cancellation & Refund: you can cancel any of your contracts and request a full refund within 60 days of purchase for annual subscriptions and within 14 days of purchase for monthly subscriptions. For each annual renewal or free trial with paid annual subscription, you can request a full refund within 60 days of being charged. For free trial with paid monthly subscription, you can request a full refund within 14 days of being charged. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.
  • Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement.
  • Usage: for non-commercial household use only. If you have issues adding a device, please contact us.

2 Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service. If we are unable to remove the virus from your device, you will be entitled to a refund based on the actual price paid for the current term of your subscription. If you have a subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering, your refund will be limited to the price of only your subscription for the current term, not to exceed the total price paid. Any refund will be net of any discounts or refunds received and less any applicable taxes, except in certain states and countries where taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See norton.com/virus-protection-promise for complete details.
[...]

https://us.norton.com/products/norton-360-deluxe#legal

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