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Kudos0

Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 13-jul-2022 | 8:17AM · 7 Respostas · · Translation:

I just recently purchased a brand new Aspire laptop with Win 11 in S mode. I have 4GB DDR memory, 128GB HD, Intel UHD Graphics card, and a Celeron Processor

I was a bad boy and took Win 11 out of S mode because it wouldn't let me install an app that I needed. 

I installed Norton 360 Premuim with the Edge browser, and I'm finding it's playing Netflix / Youtube / Prime Video services slow, and just being an all around slow poke and resource hog. 

I only installed the 30 day trial yesterday, and I'm ready to cancel it. Any tweaks to make Ol Norton here run faster on a brand new machine ?

I'd appreciate any feedback or tips. Thanks

Labels: Windows 11, Microsoft Edge

Respostas

Kudos0

Re: Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 13-jul-2022 | 8:04AM · Link permanente

Had you installed any security app while in S mode? If so, be sure you fully remove that using the removal utility for that app. 

What Celeron processor are you using?

Kudos0

Re: Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 13-jul-2022 | 8:21AM · Link permanente

No security apps were installed in S mode.  I took it out of S mode first, and Norton 360 is the only one I've installed so far. My processor is a Celeron N4020

Kudos0

Re: Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 13-jul-2022 | 9:31AM · Link permanente

Hello Rob. If you aren't using the VPN that is part of Norton 360 there shouldn't be any other reason Norton would be the culprit. If you are using the VPN disable it and recheck for the issues continuing. More over. Edge itself could be a part of the issues as well. Your computer hardware could actually be the culprit. I would first, update all the drivers for the device directly from the manufacturer website. Specifically, chipset, video drivers and connectivity drivers. There are times where the Microsoft drivers aren't specific enough to make things work correctly. Direct OEM drivers would be the first junction point for me. Please let us know what your results are with the suggestion so we can assist further.

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 13-jul-2022 | 10:37AM · Link permanente

Thanks. I've just downloaded 17 new drivers from the Acer website. I've saved them to my downloads folder, however I'm not used to updating this way. I'm only used to crappy ol Windows Update. 

Where should I go next ? Thanks

Kudos1 Estatísticas

Re: Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 14-jul-2022 | 11:01AM · Link permanente

Rob, install those drivers. The processor you have is a fairly weak CPU as shown in these specs from Intel. Making that CPU a budget friendly version for mobile devices. This, is the most logical reason you are seeing bad performance. You graphics memory usage is also "shared" with the total amount of memory installed on the system. In your case you have 4GB installed, I believe the system max is 8 GB. Upgrading the system memory would only give you a "marginal" performance gain at best. Make sure you are NOT using the N360 VPN as well. 

FWIW!! Last evening I too experienced extremely HIGH CPU temps on a laptop being used outside on the patio. In a covered area of course and well ventilated. I also experienced significant drops in bandwidth while viewing and listening to music videos. I was well within the physical reach of my router at the time. WiFi appears to have been the issue even with QOS ( Quality of Service ) set for that devices and giving it bandwidth priority. The CPU on that device is a hyperthreaded quad-core, 4 physical cores- 8 threads hyperthreaded, system memory is 32 GB DDR-4 2600, more info on that is here. My issue was with YouTube itself vice being hardware / resources. In your case the opposite seems to be the main issue. Update those drivers and restart the system. Re-check and see whether you have any performance changes that are positive.

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 14-jul-2022 | 12:00PM · Link permanente

Thanks. I've just updated all 17 drivers and did a system reboot. I'm gonna test it out tonight and see if there is a difference. 

Kudos0

Re: Netflix / Youtube services running slow on new Aspire laptop with Norton 360

Postado: 17-jul-2022 | 6:49PM · Link permanente

Rob, just following up with the thread to see if you have any positive results from the driver updates.

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions

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