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Kudos0

I just downloaded my Norton and I have 5 viruses.  How do I get rid of them? 

Postado: 19-jul-2022 | 5:30PM · Edited: 05-ago-2022 | 9:19AM · 2 Respostas · · Translation:

I just downloaded my Norton and I have 5 viruses.  How do I get rid of them? 

[Edit: Clarified Subject]

Labels: SONAR

Respostas

Kudos0

Re: I just downloaded my Norton and I have 5 viruses.  How do I get rid of them? 

Postado: 19-jul-2022 | 5:36PM · Edited: 19-jul-2022 | 6:27PM · Link permanente

Norton Security/360 reports 5 viruses? 

Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please run Norton LiveUpdate several time until no updates found + Restart (not Shut down) machine.  Repeat.  

Please run Norton Full Scan. 
https://support.norton.com/sp/en/us/home/current/solutions/v1910793

Review recent Norton device security scan results or other protection updates on your PC
https://support.norton.com/sp/en/us/home/current/solutions/v12687512

View or fix device security risks that your Norton product detects
https://support.norton.com/sp/en/us/norton-360/current/solutions/v1910999

Please run Malwarebytes Scan. 
How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/

Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue
Kudos0

Re: I just downloaded my Norton and I have 5 viruses.  How do I get rid of them? 

Postado: 19-jul-2022 | 5:56PM · Link permanente

Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN

Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 

Act on quarantined risks or threats
https://support.norton.com/sp/en/us/home/current/solutions/v6200305

Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Fix problem detecting a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517

Configure Exclusions/Low Risks settings
https://support.norton.com/sp/en/us/norton-360/home/solutions/v15457075

Exclude files with low-risk signatures from Norton scans
https://support.norton.com/sp/en/us/home/current/solutions/v15463085

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