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Kudos0

Need help with Norton Power Eraser scan

Postado: 24-jul-2022 | 6:16PM · Edited: 08-ago-2022 | 6:00AM · 3 Respostas · · Translation:

Yesterday, I have create a new post about "Norton Power Eraser".

After I create this post, my computer continue to encounter problem. In one instance, when I sensed that my computer is going to be out of control again, I immediately run Norton Power Eraser. After running for sometimes, NPE indicated there was a problem with internet connection and tried to fix it. After some time, internet connection was fixed and resumed. Then, NPE reported that there were 5 threads [See attached upload of photo taken of the screen]. After I selected autofix and after a long time of operation, NPE reported that 4 out of 5 threads was fixed. Only failure on the thread of "Primary Target c:\WINDOWS\System32\drivers\BthA2dps.sys". I then turn off my computer and internet router.

When I restarted my computer and internet router, I run NPE again. To my surprise, it detected nothing wrong, not even the unfixed thread of "Primary Target c:\WINDOWS\System32\drivers\BthA2dps.sys". Then I noted the "New Incognito window" option under Goggle Chrome was again boxed with white line. When I turn off my computer, I also noted the "Sleep" option under Power was also boxed with white line and my mouse pointer started to get out of control.

Kindly take a look and inform me what had happened and what should I do ?

[Edit: Clarified Subject]

Labels: Norton Displays At Risk

Respostas

Kudos0

Re: Need help with Norton Power Eraser scan

Postado: 24-jul-2022 | 6:23PM · Edited: 24-jul-2022 | 6:28PM · Link permanente

https://community.norton.com/en/forums/norton-power-eraser-37

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

Kudos0

Re: Need help with Norton Power Eraser scan

Postado: 24-jul-2022 | 6:31PM · Edited: 24-jul-2022 | 6:37PM · Link permanente

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat. 

Flush your DNS cache.
https://www.lifewire.com/flush-and-clear-windows-dns-cache-5095298
Power cycle reset your modem/router. 
https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570
Note: lifewire.com is ad supported -

How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/(link is external)

Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/(link is external)

NPE does not detect malware (that is what Norton Security is for), it presents you with a list of files that could be malware.  It is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC.  If there doesn't appear to be anything wrong, the results returned by NPE will almost always be safe files that belong to applications on your system.  NPE doesn't tell you much about a file because it really doesn't know much about the files it presents - that's the whole point, if Norton knew whether the file was actually malicious or not you would not have to run NPE, as Norton Security would catch it if it was malicious and NPE would not flag it if it was a known good file.  2018'

https://community.norton.com/en/comment/7865241#comment-7865241

Norton Power Eraser uses our most aggressive scanning technology to eliminate threats that traditional virus scanning doesn’t always detect, so you can get your PC back. Because Norton Power Eraser is an aggressive virus removal tool, it may mark a legitimate program for removal. However, you can always undo the results of a scan. It can also help detect and remove Potentially Unwanted Programs.  For instructions on using Norton Power Eraser, see the tutorial.

https://us.norton.com/support/tools/npe.html

The NPE is a very aggressive scanner that was designed to be used as a rescue tool in emergency situations when your operating system becomes unstable or you believe you have deeply embedded malware that cannot be detected by a standard antivirus / anti-malware scan.  The NPE is prone to false positive detections and can sometimes remove important system files and registry entries [...] 2018'

https://community.norton.com/en/comment/7944441#comment-7944441

One thing to keep in mind is that NPE does not positively detect known malware - that is the job of your regular Norton Security product.  NPE instead looks for files that might warrant investigation if you suspect that you are infected and regular scans come up clean.  NPE will flag many legitimate files, so never assume that what NPE finds is truly malicious. 2018'

https://community.norton.com/en/comment/7975311#comment-7975311

The simple answer is NPE uses a heuristic reputation scale. Something that is very new, even with a Symantec signature, can be flagged as unknown.  2018'

https://community.norton.com/en/comment/8013691#comment-8013691

Norton Power Eraser Tutorials for Windows 10/8/7
https://support.norton.com/sp/en/us/home/current/solutions/v129164633

Kudos0

Re: Need help with Norton Power Eraser scan

Postado: 24-jul-2022 | 6:42PM · Link permanente

Filename: BthA2dp.sys
Full Path: C:\Windows\System32\drivers\BthA2dp.sys

Developers 
Microsoft Corporation

Version 
10.0.19041.1620

Identified 
6/16/2022 at 12:08:02 PM

Many Users
Millions of users in the Norton Community have used this file.

Mature
This file was released 4 months ago.

Trusted
Norton has given this file a trusted rating.

Source File:
BthA2dp.sys

File Thumbprint - SHA:
4c3eb12893ce7ebf605d9f9af1c838e6973a577474301c6ac16d377fe879f71d
File Thumbprint - MD5:
4f7c3a997067492151060263c26a81d0
 

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