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Kudos0

Problem Installing Norton Windows 10.

Installation Error in Windows 10.

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Kudos0

Re: Problem Installing Norton Windows 10.

Be sure you do not have any non Norton security product on your system. Be sure you fully remove it using the removal utility for that software.

From your image, I would click on Delete Downloaded files. Then restart your computer. Be sure you are using the Restart command. Not Shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.  Then log into your Norton Account and click on the Download button to download a fresh copy of your Norton product. 

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