Our office has 20 licenses (two Norton 360 Premium subscriptions of 10 computers each) for Windows. The page showing devices and licenses is a mess. Some of the devices listed on "View Devices" no longer exist, yet show as online. Some are listed as "online", some as "offline" and some have no indication of onlineness either way. Some of the devices names listed on "Manage Licenses" are different from those listed on "View Devices". Some devices are listed twice.
No where can I find to which of the two licenses any give device is assigned.
I am going through each license and disabling it to see which computer it shows up on as "expired." Two questions:
1. When I find a correlation, between a "device" and an actual computer, I would like to rename the device on the Norton account to the correct name (some of the actual computer names have changed over time). Is there a way to do this?
2. Is there any way to determine to which actual Product Serial Number a given device is licenses?