I keep getting messages from norton telling me my subscription is due for renewal
Postado: 06-set-2022 | 10:42PM · Edited: 28-set-2022 | 11:40AM · 1 Reply · Link permanente · Translation:
every year i buy norton for five devices. the cost is usually less than £30. when the subscription is nearly up i get an email or message from norton saying the subscription is nearly up and then it will automatically renew and cost over £80. i then cancel the renewal process and when it is due a buy another norton for five devices.
my problem is that even though i have cancelled the automatic renewal and instead buy the disc or code. i will still get a message from norton telling me my subscription is due for renewal and get a request for more money. i would have thought the software would recognise that a new subscription has actually been started and not send out these messages.
how do i stop these messages every time i renew or is it just a case of ignoring the messages. i can only assume it is due to either poor programming or that is just a way to con people out of more money.
[Edit: Clarified the subject]
Re: I keep getting messages from norton telling me my subscription is due for renewal
Postado: 06-set-2022 | 10:59PM · Edited: 06-set-2022 | 11:12PM · Link permanente
In my experience with Automatic Renewal Service Off & with no billing information saved in my Norton account.
30-45 days before my current Norton 360 term expires...regardless of how I maintain/pay for...my subscription. Norton notifies me to Renew. I ignore Norton Renew notices.
Please check your Norton account to manage licenses / subscriptions.
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Please review: Stop your Norton subscription from automatically renewing
When you stop your Norton subscription from automatically renewing:
When you stop your recurring subscription, your subscription will not automatically renew.
When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.
This thread is closed from further comment. Please visit the forum to start a new thread.