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Kudos2 Estatísticas

Renewal process with new key does not work

Postado: 09-set-2022 | 12:23PM · 11 Respostas · · Translation:

I'm looking to renew a Norton subscription by entering a product key. I have done the following: Open Norton. Click on Help > Enter Product Key at the bottom right. Then follow the prompts to enter the new key purchased. When I enter the key, some red text appears above the Product Key box. "Before you can start using your Norton subscription with this new key, we'll need some additional information to register it. Please enroll at norton.com/setup. (-2027)" When I get there, I'm asked to sign in (to my existing account) and when I've done that, I arrive at my dashboard. I can see nothing telling me what the missing additional information is. My account details already have name, address, telephone number and my repeat billing details are already entered. What is Norton looking for, please?
Labels: Activation, Manage Licence, Subscription
Solução aceita
Kudos1 Estatísticas

Re: Renewal process with new key does not work

Postado: 09-set-2022 | 3:15PM · Link permanente

I finally got this to work as advertised (go to "help", click on Enter Product Key, etc) after trying many times on many browsers on various machines, with and without VPN, etc.  I can be of no help to anyone on this.  I assume that Norton did some tweaking after this posting.

View Accepted Solution in Context

Respostas

Kudos0

Re: Renewal process with new key does not work

Postado: 09-set-2022 | 12:48PM · Edited: 09-set-2022 | 1:20PM · Link permanente

PS22:
"Before you can start using your Norton subscription with this new key, we'll need some additional information to register it. Please enroll at norton.com/setup. (-2027)"
My account details already have name, address, telephone number and my repeat billing details are already entered.

Maybe, you need to check with Contact Norton Support that your new Key is valid. 
Maybe, you need to enable Automatic Renewal Service -> Activate Subscription Renewal
Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
for example:



May I ask ... where you obtained your new Key?

===========================

Using your Norton product key
https://support.norton.com/sp/en/us/home/current/solutions/v54413149

Activate or renew your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774

Download your Norton product purchased from a retail store
https://support.norton.com/sp/en/us/home/current/solutions/v101779430

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Kudos0

Re: Renewal process with new key does not work

Postado: 09-set-2022 | 12:49PM · Link permanente

Norton is probably looking for your billing information so they can sign you up for Automatic Renewal on your new subscription. You are not being charged anything at this time. Once activated, you are free to turn off the automatic renewal and remove your billing information.

There are many posts here about the absurdity of this unnecessary process.

Kudos0

Re: Renewal process with new key does not work

Postado: 09-set-2022 | 1:16PM · Edited: 09-set-2022 | 1:19PM · Link permanente

Re: How to renew Norton 360 Deluxe, with an activation code which I have bought from amazon
Posted: 08-Jul-2022 | 11:45AM · Permalink
Hi,
I'm looking to renew a Norton 360 subscription by entering a product key. I have done the following: Open Norton 360. Click on Help > Enter Product Key at the bottom right. Then follow the prompts to enter the new key purchased.

When I enter the key, some red text appears above the Product Key box.

"Before you can start using your Norton subscription with this new key, we'll need some additional information to register it. Please enroll at norton.com/setup. (-2027)"

When I get there, I'm asked to sign in (to my existing account) and when I've done that, I arrive at my dashboard. I can see nothing telling me what the missing additional information is. My account details already have name, address, telephone number and my repeat billing details are already entered.

What is Norton looking for, please?

https://community.norton.com/en/comment/8531405#comment-8531405 

Re: How to renew Norton 360 Deluxe, with an activation code which I have bought from amazon
Posted: 09-Jul-2022 | 7:56AM · Permalink

Hi bjm_,
Thanks for your reply. In the end, I had to use Norton Support chat. I didn't get an explanation for my problem but the helpful support guy extended my current subscription by 12 months, which amounts to the same thing as my product code being accepted. Thanks again for you interest.

https://community.norton.com/en/comment/8531427#comment-8531427 

Kudos0

Re: Renewal process with new key does not work

Postado: 09-set-2022 | 3:10PM · Link permanente

I saw this posting but the solution was to contact/chat with Norton which I was not able to do.  This did not solve my problem.  See my last response for "solution".

Solução aceita
Kudos1 Estatísticas

Re: Renewal process with new key does not work

Postado: 09-set-2022 | 3:15PM · Link permanente

I finally got this to work as advertised (go to "help", click on Enter Product Key, etc) after trying many times on many browsers on various machines, with and without VPN, etc.  I can be of no help to anyone on this.  I assume that Norton did some tweaking after this posting.

Kudos0

Re: Renewal process with new key does not work

Postado: 09-set-2022 | 3:51PM · Link permanente

PS22:

I saw this posting but the solution was to contact/chat with Norton which I was not able to do.  

Norton Support is via Chat or Phone.  No email support. 

Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796

as test: Chat from Edge ... okay for me. 

~ Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport(link is external)

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Kudos0

Re: Renewal process with new key does not work

Postado: 11-set-2022 | 5:48PM · Link permanente

FWIW!! Error 2027 most times indicates a "malformed packet" SQL issue which the device or, the website being contacted cannot handle. Most likely the latter was the issue on the Norton backend. 

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Renewal process with new key does not work

Postado: 12-set-2022 | 9:56AM · Edited: 12-set-2022 | 9:59AM · Link permanente

Thanks BJM_. The key was good.
Kudos0

Re: Renewal process with new key does not work

Postado: 12-set-2022 | 9:57AM · Edited: 12-set-2022 | 10:01AM · Link permanente

Thanks for replying. This was not the case. My billing information was fine. And the chat just would not work - again, I tried on multiple browsers.
Kudos0

Re: Renewal process with new key does not work

Postado: 12-set-2022 | 10:02AM · Link permanente

Thanks, SoulAsylum. That is interesting and consistent with what I experienced. In any case, it seems to have cleared up and I was able to renew.
Kudos0

Re: Renewal process with new key does not work

Postado: 12-set-2022 | 3:55PM · Link permanente

Thanks for the post back!!

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions

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