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Kudos0

How to determine which of your devices are actively supported

Postado: 12-set-2022 | 7:54PM · 4 Respostas · · Translation:

So I have a 5 license Norton 360 account. If I log into the Norton website, under Device Security it shows 5 devices, and 1 more under History. My problem is based on the names of the systems shown, one of my systems has two licenses attached to it, one has a name I don't recognize and the system shown as Inactive in History is one that should be active (see screenshot). How do I figure out which license goes with which system ? Is there a way on the system I can see what Norton thinks the name of it is ?

Thanks

Norton 360 for Windows / Windows 10

Anexo de arquivo: 
Image icon Device Security
Labels: Device Management

Respostas

Kudos0

Re: How to determine which of your devices are actively supported

Postado: 12-set-2022 | 8:05PM · Edited: 12-set-2022 | 8:06PM · Link permanente

may be helpful: 
https://community.norton.com/en/forums/how-rename-licensed-devices

Kudos0

Re: How to determine which of your devices are actively supported

Postado: 13-set-2022 | 12:03AM · Link permanente

Go to https://my.norton.com/extspa/dashboard/Home

Here:-

You will see Device Security in this View Devices click here. Here will list of your Protcted Devices on which 5/5 licenses used.

Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|
Kudos0

Re: How to determine which of your devices are actively supported

Postado: 20-set-2022 | 11:55AM · Link permanente

What I am trying to figure out is how Norton differentiate between devices, basically how do I figure out which license goes with which system entry ? View Devices shows 6 entries, 2 have the same name, 1 name I don't recognize and the name in history I think should be active, so how do I know which is which. I figured it must be by MAC address or something, as it is the most unique identifier. I am trying not to have to start removing license and see what happens to figure this out.

Thanks

Kudos0

Re: How to determine which of your devices are actively supported

Postado: 20-set-2022 | 1:03PM · Link permanente

Does this thread help?
https://community.norton.com/en/forums/how-rename-licensed-devices

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