I have been a Norton customer for more than 30 years. On 31 August I received an email from Norton advising that my credit card had been charged for a 3 licence subscription that was not due to expire until 5 October. I was fully aware of when the renewal was due and as a very regular customer would have expected a reminder to say my credit card would be charged on a certain future date if I didn’t cancel beforehand. I replied immediately to the renewal email advising I wished to cancel the subscription. I received an email response within 2 hours confirming the renewal had been cancelled. Despite this, 4 weeks later I had still not received a credit for the subscription I had been charged. I initiated a chat on the Norton website to seek a refund. The agent agreed to process the refund immediately but not the overseas taxation amount of $4.50 that had been charged on my credit card. The agent’s supervisor also refused to do so. I consider this appalling customer relations in the treatment of someone who has been using Norton products for more than 30 years. Be warned about Norton treats customers with automatic licence renewals!
[Edit: Clarified the subject]