I need help with two problems I am having for the past few weeks with Norton 360.
A. Norton VPN on a Dell Inspiron 7000 is stuck in “connecting”. Has been for weeks. I have verified internet connection and the other meta suggestions.
I tried the detailed fix described in “Fix problem with Norton Secure VPN window staying at "Connecting’" on this Norton help page. The instructions do not match what I see on my screen when I try them. Various interpretations of the instructions I tried all do nothing.
Here are the instructions copied from the Norton help page with my related issues:
Restart Norton Secure VPN on Windows
- Open Norton Secure VPN.
There is no “open Norton VPN” command, button or menu entry anywhere on any window that I can open on Norton. There is a VPN turn on/turn off button on My Norton window. But it does not do anything.
- In the top-right corner, click the user icon, and click Sign out.
There is no person silhouette icon on the Norton Security window, nor on the My Norton window. There is a literal sign in/sign out menu.
- Click the settings icon and click Quit Norton Secure VPN.
After I literally sign out and select the settings icon on Norton Security window there is no quit Norton Secure VPN command anywhere. There are no commands at all. Just a listing of setting categories, none of which have anything to do with VPN. If I use the settings icon on My Norton window there is a VPN item in the menu but selecting that item gets me to auto VPN controls, but no ability to actually turn VPN on or off.
- Restart your device.
Never get this far per Norton help instructions but I have restarted device anyway with no effect on VPN problem.
- Open Norton Secure VPN and sign in using your account.
No help at all.
Perhaps Norton should update the relevant help page once in a while?
B. Norton Smart Scan window for Software Updater will not update two programs.
It says Dell Support/Assist - manual update required. I did it. Through Dell. It is updated. Twice. But Software Updater says update not detected. Been this way for three weeks.
Software Updater also says Microsoft Access (2CR) - manual update required. Actually, it cycles between manual update required and update not detected. Been this way for three weeks. I do have all current updates from Microsoft.
Useful help will be appreciated.