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Kudos0

Identification

Postado: 04-out-2022 | 6:24AM · 2 Respostas · · Translation:

Hi

At around 4.15 pm yesterday (3 October), for the third time in the past 10 days or so, my computer crashed. The mouse was inoperable, the computer refused to be disconnected from the internet even when I disconnected the router from the internet, and was either downloading or uploading on a large scale. Other programmes were unusable.

The only option was to crash shut down the computer to stop it and regain control.

Which program is responsible for this, and why is Norton useless?

I had just completed a scan, which identified nothing wrong. I have downloaded another programme from Norton and scanned again. Items were identified as problematic, including from Kindle.

I am concerned that the computer has been hacked. It was certainly not controllable by me.

Further, there was an attempt from a site I had accessed using Chrome to try and transfer links to Edge, which I had subsequently used. I blocked this, but it is of concern.

Is it possible to identify which programme took control of the computer at the time above?

Labels: Device Management, Potentially Unwanted App, Security History, Threat Detection

Respostas

Kudos0

Re: Identification

Postado: 04-out-2022 | 9:28AM · Link permanente

the computer refused to be disconnected from the internet even when I disconnected the router from the internet, and was either downloading or uploading on a large scale.

Unless you have more than one conection to the internet, disconnecting the router disables your connection. You say the computer was frozen so what you may be seeing is what was on the screen before the system crashed.

 I have downloaded another programme from Norton and scanned again. Items were identified as problematic, including from Kindle.

What program did you download? It it was Norton Power Eraser, NPE, did you allow it to fix whatever it found? If so, it is possible that it removed something that is required by Windows to run correctly. This can be an issue with NPE because it is very aggressive and can actually remove necessary Windows components and make your system unbootable.

You could try looking through the Norton History to see if you can see any information of what might have been detected.

Kudos0

Re: Identification

Postado: 04-out-2022 | 3:50PM · Link permanente

You could try a looking through Windows "Event Viewer", Browser's History log, and possibly the Download log to see if there's anything that might help identify the issue.  You can also start Windows Task Manager and keep it minimized and the next time this occurs, try looking at which process's are in use.    

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