Solved.
Kudos0

Meldungen in Dark Web Monitoring löschen

Postado: 23-out-2022 | 10:32PM · 5 Respostas · · Translation:

Hallo,

Ich habe letzens eine Warnmeldung bekommen bzgl. Dark Web Monitoring zum Passwort einer Mailadresse - sowohl in Norton 360 Windows, als auch in Norton 360 Android.

Habe mittlerweile das Passwort der Mailadresse geändert, aber die Meldung taucht immer wieder auf. Außerdem sind auch noch 2 andere mehrere Jahre alte Warnmeldungen enthalten, die aber anscheinend nicht mehr gemeldet werden (nur 1 Alarm).

Weder in Android, noch in Windows ist es mir gelungen, diese Warnmeldungen zu löschen, damit im Norton-Menü keine Darknet-Warnmeldung mehr erscheint.

Wie lösche ich diese Meldung(en)?

Labels: Alerts/Notifications
Solução aceita
Kudos0

Re: Meldungen in Dark Web Monitoring löschen

Postado: 25-out-2022 | 10:21PM · Edited: 25-out-2022 | 10:22PM · Link permanente

Good Morning and thanks again @xjoex for your comment.

Yes, I already signed in via web browser. In my Norton account everything was green.

But I reached anyhow to switch off the warning in Android. I think, this was/is a problem of the Android apps Norton360 or LifeLock Identity-App. I read again all warnings in LifeLock and after some actions (I really don't know exactly why) the screen was green. And now the alert in Norton 360 has gone.

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Respostas

Kudos0

Re: Meldungen in Dark Web Monitoring löschen

Postado: 23-out-2022 | 10:34PM · Edited: 23-out-2022 | 10:38PM · Link permanente

BTW (leider als neuer Beitrag - da ich offensichtlich meinen ersten Beitrag nicht editieren kann):

Ich habe 2 ähnliche Beiträge/Fragen gefunden, die aber auch keine Lösung haben. Deshalb NOCHMAL in Deutsch...

Kudos0

Re: Meldungen in Dark Web Monitoring löschen

Postado: 24-out-2022 | 12:13AM · Link permanente

Changing the password is the correct thing to do here to help protect your email.

Have you tried logging in to your Norton account online and reading the alert there? Supposedly the alert clears and is moved to archive after it is read.

Kudos0

Re: Meldungen in Dark Web Monitoring löschen

Postado: 24-out-2022 | 1:02AM · Edited: 24-out-2022 | 1:04AM · Link permanente

Hello @xjoex , thanks for quick answer.

Of cause, I've changed the passwort - and I also read the alert, as well as in Android Phone and PC.

But unfortunately the alert ("1 new Warning") is still present in Android and Windows - see screenshot:

Arquivo anexado: 
PDF icon Screenshot_20221024-095235_Norton 360.pdf
Kudos0

Re: Meldungen in Dark Web Monitoring löschen

Postado: 24-out-2022 | 4:13AM · Edited: 24-out-2022 | 4:15AM · Link permanente

What I mean is did you login to your Norton account without using the Norton Windows app or the Norton Android app?

My Norton - Login | Manage, Download or Setup an Account

Try accessing the alert from here.

Solução aceita
Kudos0

Re: Meldungen in Dark Web Monitoring löschen

Postado: 25-out-2022 | 10:21PM · Edited: 25-out-2022 | 10:22PM · Link permanente

Good Morning and thanks again @xjoex for your comment.

Yes, I already signed in via web browser. In my Norton account everything was green.

But I reached anyhow to switch off the warning in Android. I think, this was/is a problem of the Android apps Norton360 or LifeLock Identity-App. I read again all warnings in LifeLock and after some actions (I really don't know exactly why) the screen was green. And now the alert in Norton 360 has gone.

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