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Kudos1 Estatísticas

macOS 13 Norton can not be installed

Postado: 25-out-2022 | 12:13PM · 7 Respostas · · Translation:

Hello

wanted to reinstall Norton during installation I get an error message the helper tool could not be loaded. with macOS 12 it worked.have tried everything

Labels: Install/Setup, macOS

Respostas

Kudos0

Re: macOS 13 Norton can not be installed

Postado: 25-out-2022 | 7:10PM · Link permanente

Can you attach a screenshot of the error for better understanding of the issue ?
Kudos0

Re: macOS 13 Norton can not be installed

Postado: 26-out-2022 | 10:33AM · Edited: 26-out-2022 | 10:42AM · Link permanente

Here is a picture of the error message the support packages could not be loaded.

I do not understand what could be the reason for this. have specified all accesses, which is necessary for the installation.

Arquivo anexado: 
PDF icon Bild 26.10.22 um 18.51.pdf
Kudos0

Re: macOS 13 Norton can not be installed

Postado: 28-out-2022 | 6:22AM · Link permanente

Thank you for sharing the screenshot, however that is not in my vernacular language so I am not able to understand that , however if you've any other security app installed on your device, try removing them and then reinstalling Norton
Kudos0

Re: macOS 13 Norton can not be installed

Postado: 28-out-2022 | 6:46AM · Link permanente

The error message is Installation failed The support packages could not be downloaded. Check the internet connection and try again. I have no other security software.
Kudos0

Re: macOS 13 Norton can not be installed

Postado: 28-out-2022 | 10:22PM · Edited: 28-out-2022 | 10:23PM · Link permanente

Alright, in that case it might be possible that the access to the download folder for Norton is restricted and in that case you would have to configure your settings accordingly. To resolve this, please go to system settings>> privacy and security>> files and folders>> Install Norton 360 or Install Norton Security, and select Downloads Folder under it. Exit preference and reopen Norton Installer and try it now and let me know if that works .

Kudos0

Re: macOS 13 Norton can not be installed

Postado: 29-out-2022 | 1:24AM · Link permanente

Thanks for the answer I tried, unfortunately it does not work.
Kudos0

Re: macOS 13 Norton can not be installed

Postado: 29-out-2022 | 3:20AM · Link permanente

In that case you can contact Norton support at https://support.norton.com/chat And they should be able to help you with this.

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