Este tópico do fórum precisa de uma solução
Kudos0

Getting Support

Postado: 28-out-2022 | 2:32PM · 1 Reply · · Translation:

I have been trying for 30 minutes to open a support ticket for my Norton 360.  I get to a page headed Contact Norton Support, nothing works, I click "I still need help", it goes to a page "Sign In" (even though I actually appear to be signed in) , I click that and it goes back to the Contact Norton Support page, nothing I do will get me any further.

Can anyone please tell me how to actually open a support ticket? 

Thank you

Labels: Customer Support Feedback

Respostas

Kudos0

Re: Getting Support

Postado: 28-out-2022 | 3:04PM · Edited: 28-out-2022 | 3:22PM · Link permanente

FWIW ~ as test: Chat Support (from my location) from Edge okay...my side.

Please clear browser cookies n' cache.
Maybe, try another browser. 
Please turn off VPN.
Please Sign In to your Norton account.
Please allow all Norton pages content.

In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent"

What's your geo-location/country?
Maybe, I can post Norton Support phone number, if you want. 

~ my reason for allowing all Norton pages content:

This thread is closed from further comment. Please visit the forum to start a new thread.