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Automatic renewal

I have just downloaded and installed Norton 360 deluxe purchased from a third party supplier as I have done for several years. I have ensured that automatic renewal is NOT activated as it has never been but I just received an email thanking me for accepting automatic even though it shows an NOT activated in my account. How can this happen??



Re: Automatic renewal

When you enroll the new subscription automatic renewal is required and set on for that new subscription.

You have probably received an email acknowledging that you have initiated auto renew even though you later have turned it off. These things can cross as they are probably different systems that are running and it can muddy the waters so to speak.

If you are sure that auto renew is set off you are all set.

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