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Kudos0

Change product key on Android devices

I have purchased a new product key and have already successfully activated it in my Norton account on the PC via the browser. If I display the devices, they all initially say "not protected". If you click on a device, you can click on "Change product key" for Windows devices and enter the new product key here. The device receives a green tick in the overview. However, the "Change product key" button is not available on Android devices. I can't find a way to enter the product key on the Android devices themselves either. The existing instructions are obviously out of date.

This is something that annoys me every year. So far, I have only ever been able to solve it by uninstalling the app and reinstalling it. Then I can enter the new product key, but I also have to make all the settings and permissions again. That is very inconvenient. Is there no more elegant solution?

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Respostas

Kudos0

Re: Change product key on Android devices

Thank you for using the translation.

On mobile devices, there is no option to enter a product key. To activate a mobile app you just sign into your Norton Account and the app syncs the device to an active subscription in your Account.

If you just leave the mobile device alone, does it eventually come up with a message about the expired subscription? If so, at that point, is there any option to sign into your Norton Account? 

You can try clearing the app cache for 360, but that too may clear your settings. Try going into Android Settings - Apps. Scroll to the 360 app and clear the app cache and app Data. Restart the device. This will reset your 360 to a trial version. To get the full version back, open the 360 app, then tap Sign In to log into your Norton Account. Enter your Norton Account information and you should have the full version again.

Kudos0

Re: Change product key on Android devices

Thank you. It worked by logging into the account. After many error messages and restarts, I managed it. I find this extremely inconvenient, especially compared to simply entering the key on other devices.

Kudos0

Re: Change product key on Android devices

You are welcome. Glad I could help.

I understand that it is more difficult than on a PC. It may have something to do with the comparatively small amount of memory available on mobile devices that requires apps to be as compact as possible.

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