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Kudos0

Auto renewal/Norton decline

Postado: 31-dez-2022 | 7:37PM · 2 Respostas · · Translation:

Having been a user since 2011 I am seriously thinking of taking my business elsewhere! (Windows Defender is looking good)

After suffering this year, 2022, having to regularly re start my computer, at inconvenient times, to load a patch, that was auto downloaded, to get the product to protect me again. Added to that the new requirement to enter financial details to auto renew when I do not want to commit for the future.

I, with all the services I buy, like to shop around to get best product/best value, before I commit. The Norton site does not give me that, so I buy elsewhere.

Time for Norton to get more customer focused, get a number 1 rating, drop Auto renew for those who do not want it, get price competitive.

Respostas

Kudos0

Re: Auto renewal/Norton decline

Postado: 01-jan-2023 | 4:05AM · Edited: 01-jan-2023 | 4:11AM · Link permanente

terryvaughan:

Added to that the new requirement to enter financial details to auto renew when I do not want to commit for the future.

User may cancel automatically renewing subscription and remove payment info.  

Cancel your automatically renewing subscription›

To cancel, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it.

After canceling, your subscription will not automatically renew and your protection will expire on the last day of your current paid term.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN 

Kudos0

Re: Auto renewal/Norton decline

Postado: 01-jan-2023 | 4:08AM · Link permanente

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN