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Postado: 05-mai-2023 | 1:26PM · 2 Respostas · Link permanente · Translation:
I renewed Norton last year; it was to last till 1 May 2023. It automatically renewed 28 March 2023. I've lost a month. How do I get that back? Thanks!
Postado: 05-mai-2023 | 2:13PM · Edited: 05-mai-2023 | 2:28PM · Link permanente
Did you lose a month or did Norton Automatic Renewal Service take payment a month before current term expire.
Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire.
Norton sends an email (50 to 65 days prior to your renewal) with the price, term, and related details.
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support to discuss your concerns/issue.
Twitter Norton Support
https://twitter.com/NortonSupport
Postado: 05-mai-2023 | 2:22PM · Edited: 05-mai-2023 | 2:25PM · Link permanente
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
When you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
After cancelling your recurring subscription, your subscription will not automatically renew. Your protection will continue through the end of your current paid term.
After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise. Your protection will continue through the end of your current paid term.
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
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