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Kudos0

NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 11-mai-2023 | 7:55AM · 14 Respostas · · Translation:

I HAD RAISED MY REUEST FOR REFUND WHICH IS CHARGED FOR AUTO RENEWAL, AND AFTER THREE TIMES LIVE CHAT THE NOTRON ASSISTANT PROMISE ME WILL HAVE THE MANAGER TO CALL BACK VIA PHONE OR EMAIL, HOWEVER IT HAVE BEEN A MONTH SINCE MY FIRST CONTACT AND STILL NO ANYONE CONTACT ME OR REPLY MY EMAIL AND NOW THE LIVE CHAT IS CLOSE, EMAIL IS A BLACK HOLE AND NOWAY TO CONTACT SUPPORT, IS THAT NORTON COMING TO BANKRUPT AND CLOSE DOWN SOON!!!?? TERRIBLE AND RIDICULOUS CUSTOMER SERVICES, I'M GOING TO CALL THE POLICE FOR BEING SCAMMED BY THIS COMPANY!
Labels: Auto Renewal, Refund

Respostas

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 11-mai-2023 | 5:41PM · Link permanente

There is no one in the forums that can access user accounts and payment information. Norton has not used email for support for many years now.

Assuming you were in touch with genuine Norton Support, you should still be able to use the chat function.  www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

I'll escalate this thread so the forum moderators can forward your complaint.

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 13-mai-2023 | 5:49AM · Link permanente

I had contacted again, and still a kind polite but useless agent tell me that very sorry and already escalate (they said that every every time) and will have supervisor to contact me shortly (and also said that every time and no one contact me via neither phone nor email).

I strongly recommend not to use any more products from this company!

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 16-mai-2023 | 4:11AM · Link permanente

Same problem I am finding it very difficult to contact them. I brought a new computer with all norton installed now have been billed again for anti track & Utilities Ultimate $206.72 & $118.11 nz I cannot afford to pay twice and want a refund on my credit card. Thank you. Is there a phone number or email address you can use.

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 16-mai-2023 | 5:02AM · Edited: 16-mai-2023 | 5:10AM · Link permanente

supergranny:

Same problem I am finding it very difficult to contact them. I brought a new computer with all norton installed now have been billed again for anti track & Utilities Ultimate $206.72 & $118.11 nz I cannot afford to pay twice and want a refund on my credit card. Thank you. Is there a phone number or email address you can use.

@supergranny
Norton Support is thru Chat or Phone.  Did you try New Zealand phone number?

Please see replies in your related thread? >
https://community.norton.com/en/forums/i-have-been-billed-norton-anti-track-utilties-ultimate-already-have-who-do-i-contact-reverse 

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 16-mai-2023 | 6:35AM · Link permanente

I'm from Hong Kong and i cannot find the phone number nor email, and nothing helpful from livechat nor filling the email enquiry form in the website, seems like a blackhole and you could never reach them for refund anymore. Hope you find the NZ contact phone number and have this solve, for me i'm totally disappointed.
Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 16-mai-2023 | 10:51AM · Edited: 16-mai-2023 | 11:21AM · Link permanente

Paklam:
I'm from Hong Kong and i cannot find the phone number nor email, and nothing helpful from livechat nor filling the email enquiry form in the website, seems like a blackhole and you could never reach them for refund anymore. 

@Paklam
Curious, what happens from Hong Kong when you try Contact Norton Support - English/US
Curious, did you try Cancellation & Request Refund > Online Refund? 
https://support.norton.com/sp/en/hk/home/current/autorenew - English/Hong Kong 

Sounds like you did Request Support and did not hear back?

  • Once you submit the form and we receive your query, we will aim to reply by email within 1-2 business days.

Sounds like you tried 'Cancel & Renew' &or 'My topic is not listed above' > 
https://support.norton.com/sp/en/hk/home/current/contact 

Sorry, my attempts from US to find English - Hong Kong phone number end up at REQUEST SUPPORT.  

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 16-mai-2023 | 11:36AM · Link permanente

@Paklam

as per Norton Chat Support:

Norton Support - English - Hong Kong phone number. 

The contact number is 85225981234 . Dedicated agents available time is 9:00 to 21:00, Monday - Friday, 10:00 to 16:00, Saturday and Sunday

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 16-mai-2023 | 11:50PM · Link permanente

Yes, I did tried. For online refund, it prompted me that the order number format is not correct but the order number is from norton's system and its defiantly correct. And no live chat just giving useless promise. And email support have ZERO reply as well.
Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 20-mai-2023 | 10:04PM · Link permanente

Tried to call but just cannot get through, busy tone all the time!
Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 20-mai-2023 | 10:24PM · Edited: 20-mai-2023 | 10:31PM · Link permanente

Paklam:
Tried to call but just cannot get through, busy tone all the time!

Can you call US Support?  

 @peterweb wrote earlier in this thread:

[...] you should still be able to use the chat function.  www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 20-mai-2023 | 10:37PM · Link permanente

Seems its not a tollfree number, i'm not willing to bear more cost to fulfill this company, i had gave my contact in live chat, email, etc. It shld be them to give me the call isnt it?
Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 20-mai-2023 | 10:48PM · Link permanente

Paklam:
Seems its not a tollfree number, i'm not willing to bear more cost to fulfill this company, i had gave my contact in live chat, email, etc. It shld be them to give me the call isnt it?

Ahh...Yes.  1-800 not tollfree from your location.  Again, we'll try to bump your issue.   

Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 28-mai-2023 | 8:57PM · Link permanente

Thanks again for your help, I appericate that, and another week is passing again, the '60 days refund guarantee' should passing too. And thats how Norton kept their 'gurantee'. What a mess company.
Kudos0

Re: NO ANY RESPONSE FROM NORTON AFTER 4TIMES CONTACT FOR REFUND IN A MONTH

Postado: 29-mai-2023 | 8:25AM · Link permanente

Again, we'll try to bump your issue.  

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