Este tópico do fórum precisa de uma solução
Kudos0

Manual Scan windows disappears before scan finish

Postado: 21-mai-2023 | 3:27AM · 3 Respostas · · Translation:

when i right click on multiple drives and run the virus scan, after a while the scans windows disappears before scan finish and at the time of disappearing the tray icon restarts. the scans are kept working in the background but without showing the scans windows.

Norton 360
22.23.4.6
Windows 10 Pro
19041.1.amd64fre.vb_release.191206-1406
Norton Autofix Results: 0 item(s)
 

Steps:

1- right click on drive c and run norton scan

2- right click on drive d and run norton scan

3- after a while the scans windows disappears and the tray icon restarts

4- the scans are not stop and kept running in the background but no way to show the scans windows again

Labels: Windows 10, Threat Detection

Respostas

Kudos0

Re: Manual Scan windows disappears before scan finish

Postado: 21-mai-2023 | 7:11PM · Link permanente

Hello. I attempted to duplicate since I have more than one drive in the system I am currently using. Scans completed normally without either drive scan dialog disappearing nor did the Norton product restart Windows Explorer. 

Conversely. Is there a reason you are still running a version of Windows 10 that isn't any longer supported by Microsoft? The latest is 22H2 build 19045.2965. You are missing a ton of security, other features and fixes that will add to the performance of your computer.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Manual Scan windows disappears before scan finish

Postado: 21-mai-2023 | 8:27PM · Edited: 21-mai-2023 | 8:32PM · Link permanente

Hello, i have the latest version and updates installed:
Edition    Windows 10 Pro
Version    22H2
Installed on    ‎2022-‎09-‎18
OS build    19045.2965
Experience    Windows Feature Experience Pack 1000.19041.1000.0
 

i do not know if hardware related other than software, below my PC specs:

Operating System
    Windows 10 Pro 64-bit
CPU
    Intel Core i7 7700 @ 3.60GHz    
    Kaby Lake 14nm Technology
RAM
    32.0GB Dual-Channel DDR4 @ 1196MHz (15-17-17-40)
Motherboard
    ASUSTeK COMPUTER INC. H110M-C (LGA1151)    
Graphics
    S24R35x (1600x900@75Hz)
    2047MB NVIDIA GeForce GT 710 (NVIDIA)    
    1023MB NVIDIA GeForce GT 710 (ZOTAC International)    
    SLI Disabled
Storage
    931GB Samsung SSD 870 QVO 1TB (SATA (SSD))    
    232GB Samsung SSD 850 EVO 250GB (SATA (SSD))    
Optical Drives
    HL-DT-ST DVDRAM GH24NSC0
Audio
    Realtek High Definition Audio

Kudos0

Re: Manual Scan windows disappears before scan finish

Postado: 22-mai-2023 | 9:34AM · Edited: 22-mai-2023 | 9:36AM · Link permanente

Thanks for the post-back. The information in the opening post was suggestive that your OS was outdated. Never hurts to clarify. 

Check for fast startup being enabled in your system power settings or it may also be in your BIOS settings. Disable it and reboot fully. Recheck to see if this persists.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-1...

https://www.asus.com/us/support/FAQ/1045548/

https://www.asus.com/us/support/FAQ/1044641/

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

This thread is closed from further comment. Please visit the forum to start a new thread.