Este tópico do fórum precisa de uma solução
Kudos2 Estatísticas

Norton Driver Updater failed to update drivers

Norton Driver Updater failed to update drivers. 

Anexo de arquivo: 

Respostas

Kudos0

Re: Norton Driver Updater failed to update drivers

Are you restarting your computer as suggested in the images? Be sure you are using the Restart command. Not Shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.

Kudos1 Estatísticas

Re: Norton Driver Updater failed to update drivers

Costcme £150 to sort out problems with Norton Taking legal action to recoup money
Kudos0

Re: Norton Driver Updater failed to update drivers

Certainly understandable. Good luck with that.

I've only had minor issues due to Norton Driver Updater so far, but there are most definitely improvements needed...

Kudos0

Re: Norton Driver Updater failed to update drivers

Peterweb, if that is the case with regards the fast restart feature then it is APPALLING that no warning is given by Norton about this. In my case I had to reinstall Windows after running this wretched program, it is clearly a BETA product and it is wrong to charge for a product with so many problems, and of course they didn't acknowledge any responsibility.

Kudos0

Re: Norton Driver Updater failed to update drivers

It's disgraceful mate, I had to pay to get my PC sorted too and of course Norton want nothing to do with it. 

Kudos0

Re: Norton Driver Updater failed to update drivers

Hi,

I am really sorry for all troubles associated with our product. This is not intentional behavior.

In order to be able to help all of you I would like to ask you to send us your log files executing our Support Tool utility.

The support tool is available under c:\Program Files\Norton\Driver Updater\

Please run the “SupportTool.exe” and follow the instructions. Once it is done, please send me the "ticket number" here via private message - so we can analyze the logs with your report on our server.

Thank you.

-Uli

Kudos0

Re: Norton Driver Updater failed to update drivers

uli.engelmann that won't help me I had to completely reinstall Windows. 

Kudos0

Re: Norton Driver Updater failed to update drivers

Hi, I am really sorry to hear that. Unfortunately I am not able to help you then - without details what exactly has happened. I can't see from your screenshots wich driver you have installed either. And if it was even our software that installed the problematic driver. 

Kudos1 Estatísticas

Re: Norton Driver Updater failed to update drivers

ulf.engelmann OF COURSE it was your program, my PC has been running flawlessly for ages, and for some foolish reason I tried your Norton Driver Updater and got the "Well this is embarrassing" message in the middle of updating a driver and then repeated blue screen of death screens. I contacted your people through the chat and they weren't much help and then several phone calls and in the end they just said it wasn't their problem which is pretty shoddy treatment of a long term customer who has spent a lot of money on your products over many years. 

Kudos0

Re: Norton Driver Updater failed to update drivers

This is clearly a beta version product.

Norton Driver updater should have handled the "error" and the appropriate action should be reverted or the appropriate "SupportTool.exe" should have automatically been executed. That is very hard to do when you have a "blue screen", and don't have a "spare" computer with access to the "broken" computer. Norton Support knows this, and won't do anything to alleviate the issue.

This sort of thing is unfortunate for the person it affects, and should be handled by Norton Support promptly.

It is not like this is a "free beta trial software" this is a full version expensive software and more is expected at this price!

The "You can't prove it was our software" approach is downright unacceptable!

Very unprofessional in my humble opinion.

Kudos0

Re: Norton Driver Updater failed to update drivers

Pedroski:

Peterweb, if that is the case with regards the fast restart feature then it is APPALLING that no warning is given by Norton about this. In my case I had to reinstall Windows after running this wretched program, it is clearly a BETA product and it is wrong to charge for a product with so many problems, and of course they didn't acknowledge any responsibility.

It is not just Norton. In face I just had to help my daughter fix an issue where she would shut down at night and when she started up again her screen would flash, blink and go black. If she could catch it at the right time she could restart the system, and it came up all normal. Turned out it was the Fast Startup feature was enabled. Turning it off resolved the issue.

I'm not saying that would have helped anyone here given that this new Norton offering does seem to be flawed.

Kudos0

Re: Norton Driver Updater failed to update drivers

update one my drivers keep saying one out date drivers

pci express root complex

Kudos0

Re: Norton Driver Updater failed to update drivers

Hey Stephen, do yourself a favour and delete this dodgy program before it does any more damage. If you're going to use it make sure you disable Faststart in Windows, it makes it even worse, and there is no warning in the product anywhere about this. It's disgraceful and should not have been released without being fully tested, it's a faulty bete program at best.

Kudos0

Re: Norton Driver Updater failed to update drivers

Hey peterweb, thanks for trying to help, but surely a company as experienced at product releases as Norton should have given a clear warning at the damage having Faststart on (which is recommended by Windows btw) could cause. This is very poor management. 

Kudos0

Re: Norton Driver Updater failed to update drivers

Hi, our software has already integrated a function that checks if the respective device is working. And then restores the old drivers.

Regarding the "You can't prove it was our software" approach: We always need the log files! For example, we have seen cases where other Driver Updater products were installed in parallel with our software and have installed the drivers, which then led to problems.

Basically every case with problems is very unfortunate and we try to solve all problems.

Kudos0

Re: Norton Driver Updater failed to update drivers

Hi Stephen,

I am really sorry for all troubles associated with usage of our product. This is not intentional behavior.

In order to be able to help you I would like to ask you to send us your log files executing our Support Tool utility.

The support tool is available under c:\Program Files\Norton\Driver Updater\

Please run the “SupportTool.exe” and follow the instructions. Once it is done, please send me the "ticket number" here via private message - so we can analyze the logs with your report on our server.

Thank you.

-Uli

Kudos0

Re: Norton Driver Updater failed to update drivers

Hello Uli,

I don't know how to private message you...

I'm having the problem where Norton Driver Updater will not update PCI Express Root Complex. My ticket# is J97TN

Kudos0

Re: Norton Driver Updater failed to update drivers

Welcome to the long list of dissatisfied Norton Customers. You will get no joy out then them as they deny any responsibility for their mistake in sending out a defective update.

Kudos0

Re: Norton Driver Updater failed to update drivers

GHarsen:

Hello Uli,

I don't know how to private message you...

I'm having the problem where Norton Driver Updater will not update PCI Express Root Complex. My ticket# is J97TN

To send a private message, click on the user name of a member you wish to contact and then click on Send this user a private message.

Kudos0

Re: Norton Driver Updater failed to update drivers

Bennettgrower is right, there is an ever growing number of us very unhappy with this dodgy programme, it bricked my desktop and gave me problems with my laptop, my advice is to uninstall the thing before it does any more damage.  

Kudos0

Re: Norton Driver Updater failed to update drivers

Hi,

this problem will be fixed with the next update coming soon.

Thanks, Uli

Kudos0

Re: Norton Driver Updater failed to update drivers

Why on earth would anyone be stupid enough to trust Norton again with any Driver UpdaterThey would have to be out their minds.
Kudos0

Re: Norton Driver Updater failed to update drivers

I am still waiting for recompense for the money I spent undoing Norton’s wretched mistake.
Kudos0

Re: Norton Driver Updater failed to update drivers

Me too BennetB Grower, they're using us as a beta testing group only we didn't get a warning that issues may occur because the product is still full of bugs. Worst product Norton have ever released. I see they're flogging Norton Genie at the moment - ah, no thanks, no new products from Norton, let some other bunny do the beta testing, I won't be doing it again. 

Kudos0

Re: Norton Driver Updater failed to update drivers

I would hope so Uli, but that doesn't help the ones whose computers have already been trashed, we should be compensated for the damage that was done and the inconvenience caused and the time wasted fixing up Norton's mess. As I said before we are being treated as a beta testing group, in spite of your protestations that it's not a beta product, it sure behaves like one, and our sending you log files is helping you resolve the bugs in the programme - that's what beta testers do, I know because I've been in beta testing programmes before. But at least I knew I was using a beta testing product and it was my choice whether to take the risk or not. This programme was promoted as SOLVING problems, not causing them. 

Kudos0

Re: Norton Driver Updater failed to update drivers

Exactly Norton are unethical and people should be warned to steer clear. No principles No Morals No Responsibility .
Kudos0

Re: Norton Driver Updater failed to update drivers

If everyone takes legal action against Norton then they might not win but will cause irrevocable damage to Norton.
Kudos0

Re: Norton Driver Updater failed to update drivers

Hi, as I wrote already in an other thread:

"The Driver Updater is not a beta product. The offered drivers are collected, analyzed and tested internally since years. We have millions of drivers in our database! Of course there can be issues within this amount of drivers. However, we are constantly trying to eliminate these problems. There are a handful of people here on the forum with problems which we take very seriously. But this does not mean that the product causes problems in the big mass. And I try to solve all problems here!"

Thanks, Uli 

Kudos0

Re: Norton Driver Updater failed to update drivers

What about recompense for the £152.75 it cost me got rectify your error.
Kudos0

Re: Norton Driver Updater failed to update drivers

Hey Uli, as I've also said before, if this is not a beta product I'd hate to see a Norton beta, God help those poor bastards !!

As you know the number of people represented on the forum are just a fraction of the people who are having problems with this wretched programme. Lots of people just couldn't be bothered posting about it, some don't know how etc etc

And I would also like to know what's happening with our request for compensation. I know you said you've asked them but we'd like an answer please.

Kudos0

Re: Norton Driver Updater failed to update drivers

I'm working on a compensation. Hope to have more news next week. Will be off until the rest of the week. 

Kudos0

Re: Norton Driver Updater failed to update drivers

Pedroski, I know that the number of people represented on the forum always represents only a fraction of the people. But I also see the number of our other support requests - and all these numbers in proportion to the number of all users. 

On behalf of compensation I will notify you on Monday or Tuesday and until then I ask for your patience. Thank you! :) 

I really hope that we will release an update of the software this week.

Kudos0

Re: Norton Driver Updater failed to update drivers

I will need to get log files later, but I'm not sure they'll help, since the auto fix support program, and even the updater, say nothing is wrong. However, my bluetooth driver keeps reverting back to an "outdated" version, while Norton is saying a newer one is available, and it is. So I hit update and it says done, only to revert back as soon as I hit finish/exit. It's a loop! P.S. Yes, I tried restarting etc. Problem Driver: "Broadcom BCM20702 Bluetooth 4.0 USB Device"
Kudos0

Re: Norton Driver Updater failed to update drivers

So what did you expect from North - a miracle solution. Look outside your window and you might see the pigs flying past.
Kudos0

Re: Norton Driver Updater failed to update drivers

Hi, what do you mean with "since the auto fix support program, and even the updater, say nothing is wrong"? Can you please post screenshots here?

Kudos0

Re: Norton Driver Updater failed to update drivers

I definitely agree with you!!! I am furious cuz just like urs my pc was running great until i got possessed to try their driver update and i cannot get it back to where it was, it is lagging, sites dont open and I know for a fact it was the ethernt drive which they suggested to update. I paid lots of money for my alienware for this S!@# product to ruin my love. I am not even reaching out to them cuz i no they wont fix or even take responsibility or even own up to their f!@# up and just like you i have been a loyal customer for years using their ultimate package and as you know its not cheap! I am at the point or reinstalling and pray that will fix my issue. And as for their driver update i already uninstalled and wont ever use again. 

Kudos0

Re: Norton Driver Updater failed to update drivers

Our Driver Update creates backups of all originally installed drivers. Restore Points are also created. Windows can thus be resetted.

This thread is closed from further comment. Please visit the forum to start a new thread.