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Postado: 27-jul-2023 | 3:13PM · 4 Respostas · Link permanente · Translation:
Hi cancelled my subscription automatic renewal on 04/06/2023 and got email confirmation of it. Today I received an email confirming renewal of my subscription! I have been trying to get hold of someone at Norton but no chance!
I want my money back!!!!
Postado: 27-jul-2023 | 3:28PM · Link permanente
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number
What's your geo-location/country? Are you United States?
Maybe, I can post Norton Support phone number, if you want.
Postado: 27-jul-2023 | 3:29PM · Link permanente
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Postado: 17-ago-2023 | 2:48PM · Link permanente
I'm astonished that Norton employs such unethical business practices. There is no button or path to cancel automatic renewal as listed on their site. None. I suppose I'll have to report their actions to my credit card company and have the attempted charge blocked at that end. Norton acts more like malware than anything else, so urge the potential victims to use a competitor's product.
Postado: 17-ago-2023 | 3:05PM · Edited: 17-ago-2023 | 3:10PM · Link permanente
When does your current Norton subscription term expire?
Users report not being able to make changes xx days [related info here] from current term expire.
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
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