Solved.
Kudos1 Estatísticas

Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 05-ago-2023 | 6:54AM · 35 Respostas · · Translation:

Good Morning,

So, sorry to re-post SO SOON (SoulAsylum, just the other day, pointed me in the right direction as to where the OFF switch is for a annoyingly creepy layout), yet I would NOT do so unless I were in a bind...

The following happened...

Following the death of my wife, my niece took over my financials, and also deals with the authorities on my behalf (ex. IRS, SSA, my CPA, makes doctor's appointments on my behalf, etc., etc.). My Niece who is a community activist, registered Republican, and very much active in her church (in other words a perfectionist), helps people whenever she can (her mother is my older sister/my mother her beloved, late, grandmother), hence my niece sold my house on my behalf, took care of the downsizing of my household, organized moving the furniture (and me) out-of-state.

So, she is skilled at making the dollar stretch...

She also sold my limited edition Jeep Wrangler, as I was in a lot of back pain/cater ax on eyeballs, and saving property tax on said car/plus insurance (she, and her husband dropped off groceries, where I used to live...in March of this year I downsized further & moved into a Independent Living Facility...where I receive 3 meals a day).

So, my problem, which came up on short notice, is that I renewed my MBAM Premium annual subscription prior to being admitted to hospital/major surgery. While her husband (my nephew in-law) used his credit card to renew my Norton 360 subscription.

The Norton 360 needs to be renewed again (now a year later)...I have 10 days left before the subscription to the Norton 360 Deluxe Plus 1 expires. Now, what I just found out from my niece & her husband..is that my niece got burned on a credit card/identity theft, hence they no longer buy/pay for anything online...that includes my Norton subscription renewal (I was going to give them the cash money for the renewal plus tax, same as last year, yet they are adamant about not buying/paying for anything, at this point, and I don't blame them). My Niece, and her husband, is frugal, hence I canceled my Geek Squad membership (and, since then, no longer have a credit card of my own...I pay cash money, yet "Cash is no longer King").

***So, all that having been said, I need to learn how to re-install the Windows Firewall (Windows Defender?) properly (without making any mistakes in the process) and figure out if Windows 11 comes with some sort of anti-virus/malware protection until such time as I've resolved the cc problem.

Also my brother printer, which I no longer have, left behind a driver which is jamming up my Core Isolation/Memory Integrity...could that affect the Windows 11 (Firewall/anti-virus)?

In years past, when I lived in closer driving distance to a Best Buy/Geek Squad...I would buy all the cordless house phones/internet phones there plus desktops & laptops. I would march my laptops over to the Geek Squad section of the store & politely ask them to install Norton & MBAM Premium (Geek Squad membership + cost for the cyber security software), hence THEY knew how to disable the Windows firewall.

As an old luddite I have anxieties as is when it comes to technology...and know my anxieties have been "Super Sized."

I thank you all in advance for having taken the time to read my post & for all the good advice/input/help, THANK YOU!

Solução aceita
Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 06-out-2023 | 2:24PM · Edited: 06-out-2023 | 2:32PM · Link permanente

Hi david_S:

Good to hear from you again.  I had already drafted some comments for you before I saw your latest reply so I'll just go ahead and post them just in case your trip to purchase Norton / Malwarebytes Premium doesn't work out.

Norton vs Microsoft Defender / Malwarebytes Free vs. Premium

I no longer use Norton on my Windows 10 machine, and I find that the built-in Microsoft Defender (previously known as Windows Defender) and Microsoft Defender Firewall (previously known as Windows Firewall) aren't quite as user-friendly as Norton but they do a good job of protecting my system, even with their default settings.  As I noted in my previous post, I do run Malwarebytes Premium in the background (with Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center turned OFF in Malwarebytes so Microsoft Defender acts as my primary antivirus), but that's only because I purchased a perpetual lifetime license for Malwarebytes Premium (not sold since March 2014) and don't have to pay an annual subscription fee.
 
If I didn't have that lifetime license for Malwarebytes I suspect I would just use Malwarebytes Free as an on-demand scanner and run a Malwarebytes scan once a week or so just to make sure Microsoft Defender didn't miss detecting any malware or PUPs (potentially unwanted programs like browser toolbars, adware, etc.).  I've used Microsoft Defender as my primary antivirus for four years now and Malwarebytes Premium has never detected any malware or PUP that was missed by Microsoft Defender. The one thing I do like about Malwarebytes Premium, however, is the extra layers of protection the Web / Exploit / Ransomware Protection modules offer, which might be worth the cost of the annual subscription if this is something that's important to you. Note: If you have the Malwarebytes Browser Guard installed in your browser then this browser extension provides similar protection to Malwarebytes Premium's Web Protection module.

Enabling your Microsoft Defender Firewall After Norton 360 Expires

If and when your Norton 360 subscription expires, all you have to do is uninstall Norton 360 and your Microsoft Defender antivirus and Microsoft Defender Firewall should be automatically activated. My only suggestion is that after you uninstall Norton 360 from Control Panel | Programs | Programs and Features that you should wipe the last remnants off your system using the Norton Removal and Reinstall (NRnR) tool in Advanced Mode as instructed in the support article Download and Run the Norton Remove and Reinstall Tool for Windows (i.e., Advanced Options | Remove Only).  Once Norton 360 has been wiped off your system  and your system restarts your built-in Microsoft Defender and Microsoft Defender Firewall should be automatically enabled and protecting your system.   Note:  As a general rule, whenever you uninstall a third-party antivirus program like Norton, McAfee, Bitdefender, etc. you should completely wipe your "old" antivirus off your system with the removal tool provided by the manufacturer so any remnants don't interfere with your "new" antivirus.

To confirm your Windows 11 system is protected, click on the Windows Security icon in your system tray (or go to Start | Settings | Privacy & Security | Windows Security and choose Open Windows Security) to open the main dashboard shown in my first image below and you should see green check marks and everything should report "No Actions Required".  If you click on the "Virus & Threat Protection" or "Firewall & Network Protection" panels to see further details it should currently show that Norton 360 is protecting your system (see peterweb's 13-Jul-2023 image in Steve@O's Microsoft Defender), but if and when Norton 360 is uninstalled from your system it will look something like what I see in the images below on my own Windows 10 system where Microsoft Defender and Microsoft Defender Firewall are protecting my system.

From my Windows 10 machine at Start | Settings | Update & Security | Windows Security | Open Windows Security ...

... and at Control Panel | System & Security | Windows Defender Firewall.

If and when you have uninstalled Norton 360 and are automatically switched to the Microsoft Defender Firewall you might find some helpful information in the 04-Oct-2023 Lifewire article How to Find and Use the Windows 11 Firewall.

Memory Integrity Cannot Be Turned On

Regarding your Core Isolation / Memory Integrity problem, I don't have much to add to what I've already said in your Dec 2022 thread Microsoft - Core Isolation - Memory Integrity.  Memory Integrity is turned OFF by default on my Win 10 machine and I still haven't turned it on, so I wouldn't be overly concerned that your BrUSBSib.sys is still preventing you from turning Memory Integrity ON on your Win 11 machine.

If you want to pursue this, I'd suggest you try to find the location of this file from File Explorer (e.g., by searching for BrUSBSib.sys in the C:\Windows\system32 folder.  You should also check your Windows Services (at Start | Windows Administrative Tools | Services on my Win 10 machine) to see if you can find is some stray service associated with your Brothers printer that has a Startup Type of "Automatic" [or "Automatic (Delayed Start)"] and a Status of "Running".  If you find anything just let me know - don't try to delete or disable it yet. 
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.1 * Microsoft Defender v4.18.23080.2006-1.1.23090.2007 * Malwarebytes Premium v4.6.3.282-1.0.2158 * Macrium Reflect Free v8.0.7279

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Respostas

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 13-ago-2023 | 6:14AM · Link permanente

Hello,

So, the above mentioned problem...

How to re-install Windows Firewall (defender?), and other Windows 11 cyber security on a HP laptop (such as anti-virus/malware) for the short term is still a necessity (alas)!

Once I have the cc situation resolved I will purchase new Norton 360 Deluxe Plus 1 + MBAM Premium.

The reason why, several years ago, I got Norton security software in the first place was based on a GeekSquad member recommendation. 2 layer firewall (smart in-bound/out-bound...idiot proof) plus great anti-virus (and I have purchased Norton cyber security software ever since).

THANK YOU

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 29-set-2023 | 8:36AM · Link permanente

Hi david S.:

Were you still looking for help with the problem you described in your original post?

Sorry I didn't respond sooner but NortonLifeLock accidentally deactivated my Norton Account in late July 2023 so I haven't been able to sign to the forum and post replies for the past two months. Thankfully that problem has been fixed now.

If you still require assistance let us know if you ever found a way to renew the subscriptions for your Norton 360 Deluxe Plus 1 antivirus and/or Malwarebytes Premium anti-malware software, or if you decided to uninstall Norton 360 and are currently using the Microsoft Defender antivirus and Windows Firewall built in to your Windows 11 operating system for your real-time protection.

Just note that I use the Microsoft Defender antivirus and Windows Firewall built in to my Windows 10 OS for my "primary" real-time protection and I've configured Malwarebytes Premium as shown below (Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center | OFF) so that Malwarebytes Premium runs in the background as "backup" protection to look for any potential threats missed by my Microsoft Defender antivirus.


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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.1 * Microsoft Defender v4.18.23080.2006-1.1.23080.2005 * Malwarebytes Premium v4.6.3.282-1.0.2158 * Macrium Reflect Free v8.0.7279

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 06-out-2023 | 7:42AM · Link permanente

Imacri,

"Good Morning!" 

For starters, sorry to hear that you had your own problems regarding Norton and, at the same time, glad to hear that they are resolved. :o)

As to the (above stated) problem which I had posted about originally...unresolved! :o(

None of the basic situation/problem has changed.

What happened since I last posted...

Norton gave me a 90 day extension (to update Crédit card info), hence I thought that was great. My Niece (and nephew-in-law), however, remain adamant about not paying for anything by credit card, henceforth only cash money. I don't blame them as they are victims of identity theft!  :o(

I, for my part, am still in-between credit cards, hence "same old, same old" Catch-22 situation.

So, I have called the closest Computer store , within driving distance, explained my problem, yet they said they could not help. For one, they have a low opinion of Norton. Reason number #2 MBAM Free trial is good enough (I prefer Premium MBAM).

So, unless I can find a store that will accept cash...I'm kinda sorta dependent on the cybersecurity which my HP laptop came with.

Norton 360 expires in 9 days, hence (worst case scenario) I need a substitute for the Norton (Smart) Firewall...by resorting back to the Microsoft Windows cybersecurity (which I have not used in years).

Do you believe, when your spare time has some spare time of its own, that you could talk me through making said changes (switching on Windows Firewall, etc.).

Also, as my Core Isolation/Memory Integrity problem still exists (curtesy of my Brother printer driver, a printer I no longer have, yet driver still jam-ups "      "), hence I don't if that might have a negative impact?

Last, but not least, thank you for responding! :o)

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 06-out-2023 | 11:51AM · Link permanente

Imacri,

"Good Afternoon!" :o)

I may stand corrected...

When I said the computer store, which I had called this morning, had a low opinion of Norton (Could also have been Norton Firewall rather then Norton period).

I called another store, even further away (too far away for me to walk there), yet they gave me just cause for hope.

If they have Norton 360 Deluxe 1, and MBAM Premium, in-stock then I can buy the cybersecurity in cash (and get the keycode) for an additional $30 they are also offering to un-install the expired software/install the Norton 360 Deluxe 1 & MBAM Premium.

I do, however, have to get a hold of my relatives first/to see if they can drive me (sometimes they are out-of-town/other times they are out-of-state). I might not be able to get them to drive me to said "far, far, away Store" within the next 9 days (Monday is a holiday).

That means there is a "good chance" that I might still need your help regarding un-installing Norton Firewall/install Windows 11 Firewall + anti-virus. If you have the spare time & are so inclined!

"Food for Thought..."

If I had a valid credit card then the BIG Norton discount price, for Norton 360 Deluxe 1, would have been $34.99 (rather than $114.99 automatic renewal).

I hope you are doing well! :o)

Solução aceita
Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 06-out-2023 | 2:24PM · Edited: 06-out-2023 | 2:32PM · Link permanente

Hi david_S:

Good to hear from you again.  I had already drafted some comments for you before I saw your latest reply so I'll just go ahead and post them just in case your trip to purchase Norton / Malwarebytes Premium doesn't work out.

Norton vs Microsoft Defender / Malwarebytes Free vs. Premium

I no longer use Norton on my Windows 10 machine, and I find that the built-in Microsoft Defender (previously known as Windows Defender) and Microsoft Defender Firewall (previously known as Windows Firewall) aren't quite as user-friendly as Norton but they do a good job of protecting my system, even with their default settings.  As I noted in my previous post, I do run Malwarebytes Premium in the background (with Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center turned OFF in Malwarebytes so Microsoft Defender acts as my primary antivirus), but that's only because I purchased a perpetual lifetime license for Malwarebytes Premium (not sold since March 2014) and don't have to pay an annual subscription fee.
 
If I didn't have that lifetime license for Malwarebytes I suspect I would just use Malwarebytes Free as an on-demand scanner and run a Malwarebytes scan once a week or so just to make sure Microsoft Defender didn't miss detecting any malware or PUPs (potentially unwanted programs like browser toolbars, adware, etc.).  I've used Microsoft Defender as my primary antivirus for four years now and Malwarebytes Premium has never detected any malware or PUP that was missed by Microsoft Defender. The one thing I do like about Malwarebytes Premium, however, is the extra layers of protection the Web / Exploit / Ransomware Protection modules offer, which might be worth the cost of the annual subscription if this is something that's important to you. Note: If you have the Malwarebytes Browser Guard installed in your browser then this browser extension provides similar protection to Malwarebytes Premium's Web Protection module.

Enabling your Microsoft Defender Firewall After Norton 360 Expires

If and when your Norton 360 subscription expires, all you have to do is uninstall Norton 360 and your Microsoft Defender antivirus and Microsoft Defender Firewall should be automatically activated. My only suggestion is that after you uninstall Norton 360 from Control Panel | Programs | Programs and Features that you should wipe the last remnants off your system using the Norton Removal and Reinstall (NRnR) tool in Advanced Mode as instructed in the support article Download and Run the Norton Remove and Reinstall Tool for Windows (i.e., Advanced Options | Remove Only).  Once Norton 360 has been wiped off your system  and your system restarts your built-in Microsoft Defender and Microsoft Defender Firewall should be automatically enabled and protecting your system.   Note:  As a general rule, whenever you uninstall a third-party antivirus program like Norton, McAfee, Bitdefender, etc. you should completely wipe your "old" antivirus off your system with the removal tool provided by the manufacturer so any remnants don't interfere with your "new" antivirus.

To confirm your Windows 11 system is protected, click on the Windows Security icon in your system tray (or go to Start | Settings | Privacy & Security | Windows Security and choose Open Windows Security) to open the main dashboard shown in my first image below and you should see green check marks and everything should report "No Actions Required".  If you click on the "Virus & Threat Protection" or "Firewall & Network Protection" panels to see further details it should currently show that Norton 360 is protecting your system (see peterweb's 13-Jul-2023 image in Steve@O's Microsoft Defender), but if and when Norton 360 is uninstalled from your system it will look something like what I see in the images below on my own Windows 10 system where Microsoft Defender and Microsoft Defender Firewall are protecting my system.

From my Windows 10 machine at Start | Settings | Update & Security | Windows Security | Open Windows Security ...

... and at Control Panel | System & Security | Windows Defender Firewall.

If and when you have uninstalled Norton 360 and are automatically switched to the Microsoft Defender Firewall you might find some helpful information in the 04-Oct-2023 Lifewire article How to Find and Use the Windows 11 Firewall.

Memory Integrity Cannot Be Turned On

Regarding your Core Isolation / Memory Integrity problem, I don't have much to add to what I've already said in your Dec 2022 thread Microsoft - Core Isolation - Memory Integrity.  Memory Integrity is turned OFF by default on my Win 10 machine and I still haven't turned it on, so I wouldn't be overly concerned that your BrUSBSib.sys is still preventing you from turning Memory Integrity ON on your Win 11 machine.

If you want to pursue this, I'd suggest you try to find the location of this file from File Explorer (e.g., by searching for BrUSBSib.sys in the C:\Windows\system32 folder.  You should also check your Windows Services (at Start | Windows Administrative Tools | Services on my Win 10 machine) to see if you can find is some stray service associated with your Brothers printer that has a Startup Type of "Automatic" [or "Automatic (Delayed Start)"] and a Status of "Running".  If you find anything just let me know - don't try to delete or disable it yet. 
------------
Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.1 * Microsoft Defender v4.18.23080.2006-1.1.23090.2007 * Malwarebytes Premium v4.6.3.282-1.0.2158 * Macrium Reflect Free v8.0.7279

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 07-out-2023 | 6:49AM · Link permanente

Imacri,

"Good Morning" (its not a "good morning" in the middle-east)

So, once again, thank you ever so much for ALL the detailed info (above), and also in plain English, you put your back into it again, "Thank You!" :o)

"I had already drafted some comments for you" (someone, very friendly & humble, is borrowing the infamous British understatement).

My Relatives are indeed leaving town/state to go on a re-union vacation, hence hopefully they can squeeze me in before they leave.

Thank you for outlining Microsoft Defender Firewall + anti-virus (Your setup) and that if/once Norton is un-installed...default becomes Microsoft Defender Firewall + anti-virus (and how to double-check that everything works as it is supposed too).

I shall be sure to let you know how this situation ends...in the meantime you have my gratitude. :o)

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 09-out-2023 | 3:24PM · Link permanente

Imaci,

"Good Evening!'

So, as promised, the update...

My Relative, in the eleventh hour, drove me to a Computer store...where I bought, cash money, Norton 360 Deluxe (3 devices) for $61 (renewal, 12 months from now, price is $104) & MBAM Premium for $39.99, installation $30 fee/balanced out via FREE PC Tune up ($29.99).

So, the thing too do regarding MBAM is it...(Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center | OFF)?

I am, now that this has been taken care off (deadline),  doing/feeling better! :o)

I hope you are doing okay.

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 09-out-2023 | 4:09PM · Link permanente

david S.:

... So, the thing too do regarding MBAM is it...(Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center | OFF)?

Hi david_S.:

Glad to hear you got your Norton 360 and Malwarebytes Premium subscriptions renewed in time.

Yes, if you want Norton 360 (or any other antivirus like Microsoft Defender) to act as your primary real-time protection, which I assume you do, then you must turn OFF Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center in your Malwarebytes Premium settings.  See the image I posted in my 29-Sep-2023 reply <above>.

If you leave that setting ON (the default setting) then Malwarebytes Premium will be registered with the Windows Security Center as your main real-time protection and your antivirus will not function correctly.

If you ever want to pursue your old problem where your Brother BrUSBSib.sys driver prevents you from turning on your Windows 11 Memory Integrity (Settings | Privacy & Security | Windows Security | Device Security | Core Isolation | Core Isolation Details | Memory Integrity) then see the last paragraph in my 06-Oct-2023 reply <above>.  At this point I'm just about out of ideas and I don't think I can help you fix this unless you can find the location of this problem driver on your hard drive.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.1 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.4.286-1.0.2163 * Macrium Reflect Free v8.0.7279

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 6:01AM · Link permanente

Imacri,

Thank You for responding & also thank you for the (usual) good advice (regarding MBAM).

As too your kind offer to help out with the bleeping driver...its not the priority (for me) that it originally was...Windows 10 (never turned On, because no-one ever told me I had to do so MANUALLY...verses factory default) and then came the Windows 11 upgrade/Brother bleeping driver (you've never bothered to turn On Core Isolation/Memory Integrity).

This laptop wont last forever, hence eyeing a replacement once it does die/fixing it would cost more then a new laptop.

I am going to tinker with the software today, double check everything was installed correctly, and then I shall come back and close this thread/solution Imacri (and thus give you all the credit which you deserve).

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 7:06AM · Link permanente

david S.:

... My Relative, in the eleventh hour, drove me to a Computer store...where I bought, cash money, Norton 360 Deluxe (3 devices) for $61 (renewal, 12 months from now, price is $104) & MBAM Premium for $39.99...

Hi david_S.:

When you're checking Norton 360 make sure that the new subscription has been activated and you have another year (~ 365 days) before your current subscription expires.

I'm not sure whether you still have an active credit card (even if your niece doesn't want you to use it) but as far as I know NortonLifeLock still forces users who have purchased a legitimate product key from an authorized reseller like Staples, Best Buy, etc. to enter their billing information (including a valid credit card number) and enroll in automatic renewal.  The fact that you can sign into your Norton Account at https://my.norton.com/account/subscriptions afterwards to disable automatic renewal and then delete your billing information doesn't justify this unethical business practice, and it's one of the reasons I no longer use Norton.  See my 21-Feb-2020 rant in Dodge125's Not Renewing for further details.

There's no need to panic if you purchased your new product key with cash and don't have an active credit card.  Just contact NortonLifeLock customer support via Live Chat a https://www.norton.com/chat and explain that you purchased Norton 360 from a retailer using cash and don't have a credit card and give them your new 25-character product key, and they should be able to access your Norton Account and add 365 days to your current subscription.

If you've enabled auto-renewal in your Norton Account in the past you should also log in at https://my.norton.com/account/subscriptions and make sure it's been disabled so NortonLifeLock doesn't try to charge you an annual renewal fee when you current subscription expires in a few days.  See the support article Stop Your Norton Subscription From Automatically Renewing for more information.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.1 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.4.286-1.0.2163 * Macrium Reflect Free v8.0.7279

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 8:12AM · Link permanente

Imacri,

"When you're checking Norton 360 make sure that the new subscription has been activated and you have another year (~ 365 days) before your current subscription expires." (checked)

"I'm not sure whether you still have an active credit card (even if your niece doesn't want you to use it) but as far as I know NortonLifeLock still forces users who have purchased a legitimate product key from an authorized reseller like Staples, Best Buy, etc. to enter their billing information (including a valid credit card number) and enroll in automatic renewal." (Yup)

"The fact that you can sign into your Norton Account at https://my.norton.com/account/subscriptions afterwards to disable automatic renewal and then delete your billing information"

Where exactly? Under which tab? Category?

"afterwards to disable automatic renewal and then delete your billing information doesn't justify this unethical business practice" (Amen)

This is "Food for thought" upon having read your most recent post, Thank You! :o)

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 8:18AM · Link permanente

Imacri,

Regarding MBAM Premium...

MBAM

Security

Windows Startup

Launch Malwarebytes in the background when Windows starts up???

Advanced???

Also...

Exploit Protection (Customize?)

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 8:28AM · Link permanente

Imacri,

Tinkering with the Norton 360 Deluxe (some new/different features...because what I previously had was Norton 360 Deluxe 1, hence the likely differences).

So, here it goes...

Norton/Windows

Settings

Privacy & Security

(Firewall & Network Protection)

Domain Network

Status unavailable, open Norton 360 for information
 

(under Device Security-Security-History...I see the Norton Firewall, yet Domain Network??? is new to me)

In other words...

I just want to make sure/know for certain that Microsoft Windows is yielding to Norton 360 on the firewall issue!

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 8:49AM · Edited: 10-out-2023 | 8:53AM · Link permanente

david S.:

Where exactly? Under which tab? Category?

Please check your Norton account to manage licenses / subscriptions =>
https://my.norton.com/extspa/account/subscriptions

Do you want to stop your Norton subscription from automatically renewing?

Please check your Norton account to confirm ... automatic renewal is off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  


BILLING INFORMATION reports:  There is no billing profile saved in your account...with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

After cancelling your recurring subscription, your subscription will not automatically renew.  Your protection will continue through the end of your current paid term. 

After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term.

Kudos2 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 9:03AM · Edited: 10-out-2023 | 9:32AM · Link permanente

david S.:

I just want to make sure/know for certain that Microsoft Windows is yielding to Norton 360 on the firewall issue!


Microsoft Defender Firewall is not active, because you're using other providers.

                These settings are being managed by vendor application Norton 360

Note: Windows Defender Firewall Service is Running Automatic (for Windows Updates).

With Norton installed, the Windows Firewall should never be running.  The Windows Firewall Service should always be running. (credit SendOfJive)

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 10-out-2023 | 11:14AM · Edited: 10-out-2023 | 11:18AM · Link permanente

david S.:

Regarding MBAM Premium... MBAM  Security Windows Startup Launch Malwarebytes in the background when Windows starts up???

Advanced???

Also...Exploit Protection (Customize?)

Hi david_S.:

Kudos to bjm_ for posting an image <here> of the auto-renewal link you should see when you sign in at https://my.norton.com/account/subscriptions. If you still have problems please read the support article Stop Your Norton Subscription From Automatically Renewing I mentioned <above> in my previous post.

Kudos as well to bjm_ for posting images <here> of what you should see in your Windows settings if the Norton Smart Firewall is protecting your system.

Just FYI, I have no idea what Norton 360 Deluxe Plus I is but according to the Subscription Renewal Price List:
Effective September 2023 at https://us.norton.com/pricing if you live in the U.S. the Plus I option increases your online storage from 50 GB to 100 GB.
__________________________________________

Regarding Malwarebytes Premium:

Leave Settings | Security | Windows Startup | Launch Malwarebytes in the Background When Windows Starts Up turned ON. If you turn this setting OFF then none of your real-time protection modules (Web / Malware / Ransomware / Exploit Protection) will actively protect your system after you boot up your computer and browse the internet, download and install software, etc. .  If you turn that setting OFF you will have to  manually launch Malwarebytes Premium from your Start menu after boot up to start these real-time protection modules.

Never change your Exploit Protection settings unless the default settings are causing a problem AND a Malwarebytes employee has asked you to change a specific Exploit Protection setting while you're waiting for a bug fix.  I can only recall two instances where the default Exploit Protection caused a problem on my system - see my 17-Sep-2021 topic MS Word and Excel 2019 - Exploit Office WMI Abuse Blocked (cmd.exe) in the Malwarebytes forum about a false warning Exploit Protection would occasionally display when I launched my Excel 2019 and Word 2019 programs, and Adam2022's Excel Macro 4.0 Abuse Protection Prevents Opening Password Protected Files where Exploit Protection incorrectly caused my password-protected Excel 2019 .xlsx files to report they were corrupted and needed to be fixed.

As long as you have turned OFF Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center as I suggested <above> then I would strongly advise that you just use your computer for a few days without changing any other default Malwarebytes settings and see if you encounter any problems.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.2 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.4.286-1.0.2163 * Macrium Reflect Free v8.0.7279

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 6:01AM · Link permanente

bjm_

"Good Morning!" :o)

So, thank you, ever so much for stepping-in and offering good/sound advice (not to short-change Imacri).

I looked at your example screen MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  

Norton - My Account - (My Subscriptions)

Norton Security Deluxe Plus (underneath manage licensees, however that is ALL there is, NO Activate Subscription Renewal next to it)

Expires on: 10/13/23 (there is a RENEW NOW button far right of page) 

As far as the Billing Tab is concerned (still shows outdated/cancelled Credit Card info + address)

hHopefully some of this/my info is some "Food for Thought" as to how I can successfully shut down the old account (as I have a new account/bought in-store cash money at Staples).

THANK YOU, for your input & Advice/HELP! :o)

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 6:15AM · Link permanente

bjm_

Once again, thank you for your input, my viewpoint/what I am seeing under Settings...

Settings - Privacy & Security - Firewall & network protection (green checkmark/no action needed), yet when I click on "Firewall & network protection" I get the following pop-up...

Firewall & network protection

Who and what can access your networks.

Domain network

status unavailable, open Norton 360 for information

open Norton 360 (in blue print)

Private network

no further action needed

Public network

no further action needed

If this, essentially, means the Norton Firewall is "ON" then great!

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 6:26AM · Link permanente

bjm_

Sorry (accidently hit "Save" prematurely!")  :o(

On my Windows 11 Settings - Privacy & Security - Firewall & network protection (pop-up) there is NO/NONE whatsover mentioning/listing of Windows Defender Firewall (I see your, helpful red arrow, yet on my pop-up Nadda/Niente/Nichts).

So says the Luddite (resident TecnoClutz)... 

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 6:29AM · Link permanente

bim_

"With Norton installed, the Windows Firewall should never be running.  The Windows Firewall Service should always be running." (credit SendOfJive)

Thank you for clarifying that! ;o)

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 6:38AM · Link permanente

Imacr,

"Good Morning!" :o)

I gave bjm_ 2 well-deserved kudos...

Thank you for the clarification regarding what needs customization regarding MBAM Premium!

I shall be sure to follow your advice.

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 7:06AM · Edited: 11-out-2023 | 7:31AM · Link permanente

david S.:

bjm_
I looked at your example screen MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  

Norton - My Account - (My Subscriptions)

Norton Security Deluxe Plus (underneath manage licensees, however that is ALL there is, NO Activate Subscription Renewal next to it)

Expires on: 10/13/23 (there is a RENEW NOW button far right of page) 

As far as the Billing Tab is concerned (still shows outdated/cancelled Credit Card info + address)

Users report that ~ 30+ days before subscription term expiry date.  They're not able/allowed to change automatic renewal.  Since, your expiry is Oct 13.  You will not be able to make a change, at this time.

If you do not want automatic renewal service.  Best to remove payment details...regardless outdated/cancelled.  

david S.:
as to how I can successfully shut down the old account (as I have a new account/bought in-store cash money at Staples).

by "a new account"...you mean new subscription license?  Will you be using your current Norton account or creating a new Norton account?  

Activate your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774
Note: new subscription key - starts new subscription term

To install the Norton device security product that you purchased from a retail store or a third-party affiliated website, create a Norton account or add the purchased product to your existing account.
Add the purchased product to your account and install your Norton product

https://support.norton.com/sp/en/us/home/current/solutions/v101779430 

Create a Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370840

Delete My Account
https://support.norton.com/sp/en/us/home/current/solutions/v20220512171520504

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 7:32AM · Link permanente

bjm_

"Good Morning" once more...

("Duh, ME so dumb!")

So, in chronological order...

My in-law renewed my Norton 360 Deluxe Plus 1 subscription more then 12 months ago, via his credit card, for me this was post-surgery (in my life/hospital discharge), hence my in-law stepped in and used one of his credit cards...so that I can continue to have access to the Norton Firewall/VPN/Anti-Virus (on my HP laptop).

My In-law also has a Norton 360 subscription for his laptop, yet my account renewal (in my name) was tied in with his subscription (Credit Card # & Billing Address). Since then his household has become a victim of identity theft, hence several credit cards were cancelled (that includes the credit card info Norton has on my account).

So, as the deadline for renewal/expiration of subscription came up, and I currently don't have a credit card of my own, I started this thread...re-installing Windows Defender Firewall + Anti-Virus (until I get a new cc).

Prior to the subscription ending there were a great many pop-ups informing me (cc was not up-to-date) and insert NEW (valid) cc info for auto renewal billing (or run the risk of losing protection).

To my surprise...

Once I was past subscription expiration Norton extended my subscription by 90 days (and bugged me repeatedly to insert new cc info for auto renewal). One one hand that was very generous of Norton, yet it also did not change my dilemma (not having a new credit card of my own). 

So, I called a number of stores explaining my situation (see above) and they said I would need a cc card as Norton insists on such (auto billing/renewal when it comes to registering software).

My In-law who drove me to Staples came up with a satisfactory solution (regarding Norton & my new account), yet there still remains my OLD ACCOUNT (which I want to cancel)!

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 7:36AM · Link permanente

david S.:

bjm_
On my Windows 11 Settings - Privacy & Security - Firewall & network protection (pop-up) there is NO/NONE whatsover mentioning/listing of Windows Defender Firewall (I see your, helpful red arrow, yet on my pop-up Nadda/Niente/Nichts).

Sorry, my pics are W10.  We'll need W11 user.  

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 7:52AM · Edited: 11-out-2023 | 8:21AM · Link permanente

david S.:

bjm_
My in-law renewed my Norton 360 Deluxe Plus 1 subscription more then 12 months ago, via his credit card, for me this was post-surgery (in my life/hospital discharge), hence my in-law stepped in and used one of his credit cards...so that I can continue to have access to the Norton Firewall/VPN/Anti-Virus (on my HP laptop).

My In-law also has a Norton 360 subscription for his laptop, yet my account renewal (in my name) was tied in with his subscription (Credit Card # & Billing Address). Since then his household has become a victim of identity theft, hence several credit cards were cancelled (that includes the credit card info Norton has on my account).

So, as the deadline for renewal/expiration of subscription came up, and I currently don't have a credit card of my own, I started this thread...re-installing Windows Defender Firewall + Anti-Virus (until I get a new cc).

Prior to the subscription ending there were a great many pop-ups informing me (cc was not up-to-date) and insert NEW (valid) cc info for auto renewal billing (or run the risk of losing protection).

To my surprise...

Once I was past subscription expiration Norton extended my subscription by 90 days (and bugged me repeatedly to insert new cc info for auto renewal). One one hand that was very generous of Norton, yet it also did not change my dilemma (not having a new credit card of my own). 

So, I called a number of stores explaining my situation (see above) and they said I would need a cc card as Norton insists on such (auto billing/renewal when it comes to registering software).

My In-law who drove me to Staples came up with a satisfactory solution (regarding Norton & my new account), yet there still remains my OLD ACCOUNT (which I want to cancel)!

What is the satisfactory solution regarding Norton & your new account? 
You've setup a new Norton account? 
As far as I know...you'll need payment information to activate new Norton from Staples.  
Was new Norton from Staples activated in-store? 

I have already paid for Norton, why do I have to provide the payment information? ›

You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.

You won't be charged until the subscription term you already paid for comes to the end, and before billing, you receive a notification email to alert you about the upcoming subscription renewal and its price.

Is there anything I can do to skip this step of providing the payment information? ›

The subscription that you bought requires providing this information before activating it. Once activated, you can still log into your account and cancel the Subscription Renewal.

https://support.norton.com/sp/en/us/home/current/solutions/v126985328 

______________________

david S.:
yet there still remains my OLD ACCOUNT (which I want to cancel)!

You may cancel automatic renewal service.  
Your current on-board product license has expired or will expire in xx days? 

You may delete a Norton account.  But, be sure because account is permanently and irrevocably removed from Norton systems.  You will no longer be able to sign into your account. When you delete your account, Norton may no longer be able to provide you with services.  
https://support.norton.com/sp/en/us/home/current/solutions/v20220512171520504

Delete My Account
[...]
Is deleting my account the same as canceling my subscription contract? ›
No. Prior to deleting your account we ask you to cancel and disable all active subscriptions. This is because we can’t provide some products and services without processing your personal information. 
[...]


https://support.norton.com/sp/en/us/home/current/solutions/v20220512171520504

Maybe, there's a work-around for not having payment information. 
Maybe, your old Norton account with cancelled credit card info will satisfy.
Maybe, you can just add product key. 
I'm thinking you still need to activate the new Norton key from Staples and that process afaik requires payment information.  
Maybe, contact Norton support for best way to get new Norton from Staples on-board. 
Maybe, just run Microsoft Defender. 
Lets ask Community.

Norton recurring subscription (initially) requiring payment information may satisfy Norton...albeit, not satisfy you/users. 

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 12:41PM · Link permanente

bjm_

"After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term."

Okay, personally thats not great, yet "Welcome to Corporate America!' :o(

Kudos1 Estatísticas

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 12:41PM · Edited: 11-out-2023 | 12:57PM · Link permanente

bjm_:

... What is the satisfactory solution regarding Norton & your new account? 
You've setup a new Norton account? 
As far as I know...you'll need payment information to activate new Norton from Staples.  
Was new Norton from Staples activated in-store?  ...

 Hi david_S.:

I agree with bjm_.  We'll need more information about whether the folks at Staples actually created a new Norton Account for your Norton 360 Deluxe you just purchased from them and activated your new product key.

If Staples didn't activate your new product key (and I'm not sure how they could do this without a valid credit card number, unless it accepted your expired credit card information) then see the Norton support article Using Your Norton Product Key, which states in part:

However, if you followed that renewal method I assume you would be asked to enter your billing information (including a valid credit card number) and turn on auto-renewal, which can be all be deleted / disabled from your Norton Account once your product key has been activated and you have another year (365 days) left on your subscription.  Two important things to note, however.  When users renew their subscription this way it's best to wait until a day or two before your current subscription expires because you will loose the days remaining on your current subscription as soon as your new subscription starts.  Secondly, you don't need to uninstall and reinstall Norton 360, even though your changed from Norton 360 Deluxe Plus I to Norton 360 Deluxe - your 25-character product key tells Norton exactly what new product you purchased and just enables / disables features in the Norton 360 interface that match your new product key.

As I said in my 10-Oct-2023 post <above>, there's no need to panic if Staples didn't actually activate your new product key and you don't have a valid credit card.  Just contact contact NortonLifeLock customer support via Live Chat a https://www.norton.com/chat and they should be able to activate your new product key for you.
_________________________________________

When you said you want to cancel your "OLD" account, does that mean Staples created a "NEW" Norton Account with a different username, email address, and/or password that you can log into?  If so, I suggest that you don't delete your OLD Norton Account for now.  As far as I know, the worst case scenario is that you will receive the occasional email nagging you renew your old subscription for a month or two.  I still have the same Norton Account that I created almost 20 years ago that I used when I still had Norton Security Deluxe v22.15.x (the legacy Norton product for Win XP and Vista) installed on my Vista SP2 computer, and I can still sign in at https://my.norton.com/account/subscriptions, although it tells me my subscription has expired.

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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.2 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.4.286-1.0.2163 * Macrium Reflect Free v8.0.7279

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 12:52PM · Link permanente

bjm_

Naive question...how do I go about?...If you do not want automatic renewal service.  Best to remove payment details...regardless outdated/cancelled.  

How do I go about and remove payment details?

I am looking at Norton - My Subscriptions - Billing Information - Delete/Edit? Will the delete icon allow me to erase Billing info or do I have to Empty each box (to be filled out) and then Press "Save?"

Never done this before (and at Staples, even for a $30 installation fee, they only install).

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 12:57PM · Link permanente

bjm_

"by "a new account"...you mean new subscription license?  Will you be using your current Norton account or creating a new Norton account? "

Having bought Norton 360 Deluxe, off-the-shelf at Staples (New Keycode = New Account) once I have fixed (issues within this thread/posts...I'm going to focus on the new account) so as to not be double-billed! :o(

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 1:02PM · Link permanente

bjm_

No need to be so polite (and say sorry)...the many times I've messed up on these forums big/while you use your spare time to hold the hand/assure luddites such as myself, "Its going to be okay!", hence my confusion regarding NO Windows Defender Firewall (option). I would like to think that it works as it is supposed to (Norton Firewall in charge).

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 1:13PM · Link permanente

bjm_

Okay, one thing at a time...

I had called various computer stores (mentioned I don't have a current/valid Credit Card) and they all said in which case I have a problem (as Norton requires CC information), yet Staples said, " No problem buy Norton 360 Delux in-store/off-the-shelf & for a #30 fee we will install the software on yout HP laptop.

So, my in-law and I drove to Staples (plus said HP laptop) and bought, cash money, MBAM Premium & Norton 360 Deluxe (having agreed to pay the $30 installation fee)...I was told, "We have a problem!" (setting up new account also requires CCbinfo).

My In-law, who has been in the private sector for decades (businessman) said out loud, "Will it accept debit card (instead of CC)?" Lets try, and it worked!

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 1:43PM · Link permanente

Imacri,

"Good Afternoon!" :o)

So, THE PANIC when I started this thread (sometime ago) was, "damn I have cash money to buy the software in-store, yet no current CC!" ;o(

In one of your (subsequent) posts you informed me that minus the Norton 360 the default, on my HP laptop,  is Windows Defender Firewall + Anti-Virus (less panic)

And then...of course...my In-law drove me to Staples (in a timely fashion/prior to my old subscription extension expiring)...I bought the Norton 360 Deluxe + MBAM Premium...paid Staples the $30 installation fee (got a FREE PC tune Up/$29.99 value in exchange)...installing MBAM went well...installing Norton 360 Deluxe (product key) also went well...NEW Norton account (New email address/name)...yet the last part/insert CC was the longest hold-up...we were all shrugging our shoulders in-store/Staples...when my In-law said, "How about a debit card? Will the system accept a debit card instead?" Lets try...and it worked! :o)

So bjm_ informs me I'm less than 30 days from renewal/subscription ending, hence there is not that much that I can do about the old account. bjm_ did, however, say that I can clear the out-dated CC info as said CC was cancelled due to identity theft.

So, whats the best way to go about that? Keep "Old Account" for the time being (ignore pestering e-mails/pop-ups from Norton)?

Go to (Old Account) Norton - My Subscription - Billing Info - and chose the delete icon?

THANK YOU Imacri & bjm_ for all of your patience with me! :o)

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 3:26PM · Edited: 11-out-2023 | 3:32PM · Link permanente

david S.:
...NEW Norton account (New email address/name)...yet the last part/insert CC was the longest hold-up...we were all shrugging our shoulders in-store/Staples...when my In-law said, "How about a debit card? Will the system accept a debit card instead?" Lets try...and it worked! :o)

Hi david_S.:

Well, that's good to know.  I didn't even know that was possible.

... So bjm_ informs me I'm less than 30 days from renewal/subscription ending, hence there is not that much that I can do about the old account. bjm_ did, however, say that I can clear the out-dated CC info as said CC was cancelled due to identity theft.

So, whats the best way to go about that? Keep "Old Account" for the time being (ignore pestering e-mails/pop-ups from Norton)? ...

I can't post images since I don't have an active subscription, but I'd suggest you log in to your OLD Norton Account at https://my.norton.com/ and confirm your auto-renewal is disabled as instructed in the support article Stop Your Norton Subscription From Automatically Renewing.  Then follow the instructions in the support article Update Your Credit Card Information, but instead of entering your billing information just delete everything (or as much as it will allow you to delete) and click Save.  As I said before, I'd keep this OLD account even after your current subscription expires and put up with a few weeks of annoying emails nagging you to renew your subscription - deleting the entire account might prevent you from signing in to this Norton forum as user david_S. and accessing your user profile at https://community.norton.com/en/users/david-s-0.  NOTE:  When I still had an active subscription I wasn't allowed to delete my billing information unless auto-renewal was turned off first.

If you want to disable auto-renewal for your new subscription then log in to your NEW Norton Account and repeat that same process. Just note that, as bjm_ mentioned previously, you will lose the benefit of the Virus Protection Promise (virus removal) service that is included with your new Norton 360 subscription as soon as auto-renewal is disabled.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v118.0.2 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.4.286-1.0.2163 * Macrium Reflect Free v8.0.7279

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 11-out-2023 | 3:29PM · Edited: 11-out-2023 | 3:39PM · Link permanente

david S:
My In-law said out loud, "Will it accept debit card (instead of CC)?" Lets try, and it worked!

Norton uses verbiage "credit card", "debit card", "billing details", "billing information", "payment methods".
I'm guilty of using "credit card" as a generic term for payment method.  

*Accepted payment methods
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

Maybe, your "debit card" has a bank logo.
Maybe, your "debit card" has a Visa/MasterCard logo.  
Maybe, your "debit card" is a Prepaid card. 
Maybe, they're accepted payment methods.  IDK

Norton Community does not have access to your Norton account/s, subscription/s nor payment method/s. 
Users may always contact Norton Official Support to confirm *Accepted payment methods. 

Thanks

Kudos0

Re: Please HELP, re-installing Windows 11 Firewall + any anti-virus!

Postado: 12-out-2023 | 5:54AM · Link permanente

Imacri,

"Good Morning!" :o)

 "The fact that you can sign into your Norton Account at https://my.norton.com/account/subscriptions afterwards to disable automatic renewal and then delete your billing information doesn't justify this unethical business practice, and it's one of the reasons I no longer use Norton."

I understand all to well, and share your views, however, for a luddite such as myself...easy/User Friendly software is desirable (which is why I have been a loyal MBAM customer ALL these years). I have gone ahead and deleted the outdated Billing info (credit card no longer exists due to identity theft fallout)on my "Old Account."

"If you want to disable auto-renewal for your new subscription then log in to your NEW Norton Account and repeat that same process. Just note that, as bjm_ mentioned previously, you will lose the benefit of the Virus Protection Promise (virus removal) service that is included with your new Norton 360 subscription as soon as auto-renewal is disabled."

Really not happy about that Catch-22 situation, hence I will, however, rather avoid losing/taken away from Virus Protection Promise.

So, I checked the receipt again from Staples. the Norton 360 Deluxe was $60.97 (fine print there was a $19.99 discount), hence I only paid $40.98 for 12 months of Norton 360 Deluxe (renewal, however, is going to be $104).

My "Old Account" extension (90 days) 10 days prior to deadline Norton offers to slash the $114.99 and offered me $34.99 deal instead (at a time when I was told by various parties that I would need a credit card), hence I had to ignore said (generous) offer.

In my experience, on these forums, the Norton Community is PRICELESS!

So, kudos (lots of them) for both Imacri & bjm_ ...while Imacri gets the credit for responding first/informing me about Windows Defender, hence I shall close this thread a "satisfied customer!" :o)

THANK YOU VERY MUCH!