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Kudos0

Norton found 10 infected files on an external backup drive but cannot delete - what can I do?

Postado: 06-ago-2023 | 1:33PM · 1 Reply · · Translation:

I ran a precautionary scan on an external har drive I have not used in a few years and Norton 360 picked up 10 infected filed but could not take any action - why is this and what can I do to delete them and eliminate the risk? 

Labels: Quarantine, Threat Detection, Virus Protection Promise, Virus Scan

Respostas

Kudos0

Re: Norton found 10 infected files on an external backup drive but cannot delete - what can I do?

Postado: 09-ago-2023 | 5:01PM · Link permanente

Hello ottvander. Is the external drive encrypted in any manner? Post a screenshot of the detection from Norton history if you would. I would like to have a look at it others may as well to assist better. Here is how to post screenshots into your replies:

https://community.norton.com/en/forums/how-post-image-forums-0

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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