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Kudos0

Cancelling Subscription

Postado: 07-ago-2023 | 9:02PM · 3 Respostas · · Translation:

Where do you go to cancel renewals?

Advice on Norton system does not work there is no option to cancel in my subscription area.

No way of contacting the organisation either now.

Not interested in AI communication as ineffective.

Labels: Customer Support Feedback, Subscription, Auto Renewal

Respostas

Kudos0

Re: Cancelling Subscription

Postado: 08-ago-2023 | 12:43AM · Link permanente

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.  
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 

~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number

  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 

What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

Kudos0

Re: Cancelling Subscription

Postado: 08-ago-2023 | 12:44AM · Link permanente

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Kudos0

Re: Cancelling Subscription

Postado: 16-ago-2023 | 11:19PM · Link permanente

en tu cuenta puede cancelar la renovación automática esta debajo del nombre de tu suscripción del lado izquierdo. 1- ahí dice renovar suscripción automática si no esta activa. 2- si esta activa dice cancelar renovación automática. para cancelar solo desactiva la suscripción automática y luego solo espera que los días que te quedan de la suscripción se termine y ahí se te quita esa suscrición. pero, si después de quitar la renovación automática quiere en ese mismo momento cancelar y no esperar los días que te falten deberá contactar con el sop y el te la cancela de una ves.

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