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VPN Interfering with access to websites

Postado: 09-ago-2023 | 12:15PM · 13 Respostas · · Translation:

A couple of months ago, Secure VPN for Android started interfering with access to a podcast website, slowing or stopping downloads.  Switching to another company's VPN solved the problem

Today, Secure VPN for a Windows 10 computer did not allow access to a website (did allow it yesterday).  I followed the instructions attached to the error message "Wrong request  NetworkError when attempting to fetch resource" but that did not solve the problem.  Switching to another company's VPN (same as above) solved the problem.

Anyone else seeing this problem?  Any solutions that worked to correct it?

Labels: Windows 10, VPN Region

Respostas

Kudos0

Re: VPN Interfering with access to websites

Postado: 10-ago-2023 | 7:09AM · Link permanente

Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article.   https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/

It sounds like the site you are trying to access has just starting to detect Norton's IP addresses. They may not have caught up with the other VPN vendor's IPs yet. If it is only a couple of sites, check with their support to see if they block VPNs. 

Kudos0

Re: VPN Interfering with access to websites

Postado: 16-ago-2023 | 8:28PM · Link permanente

I understand that websites might block access for VPN IP addresses, but I have had 3 websites in the last 2 weeks or so allow me to log in, but not load anything beyond that. These are websites I use regularly with no issues up to this point. Is there a known reason these websites might have started this all at the same time? I guess I'm just not understanding why it has just started for multiple websites. It's not  been an issue in the past.

Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 6:49AM · Link permanente

I had another user that was having similar issues with the VPN active. I tested the website link they gave and was taken to the login page for that site. I could not test further as I did not have an account on that site. But the user noted that after filling in the login information, the page did not load correctly.

I don't know at what point a web site checks for VPNs. It is possible that the sites allow browsing but block logging in.

A VPN does not send any information about itself to the destination website. All it does is encrypt the data before it leaves your computer, then send that to the VPN server you have chosen for a virtual location. Then the data is decrypted and sent on to the destination web site. What the site does with this information is up to them. 

Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 8:41AM · Link permanente

OK let's say there is nothing Norton did or can do to restore our ability to connect via their VPN. In that case the value of Norton's product has decreased from when it was purchased. Are any refunds or other remuneration being considered?

Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 9:52AM · Link permanente

It is not Norton's fault that the web sites are blocking the VPN. And it would not just be Norton's VPN that is getting blocked. Why would Norton be responsible for a refund when there is nothing wrong with their product?

Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 10:45AM · Link permanente

Because it is less capable now than when I purchased it. I now have to purchase another VPN to protect my information. I am not getting what I paid for. What if they just quit updating their antivirus and said "it's not our fault other people made malicious software"! Would you defend that? Geez.

Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 10:50AM · Edited: 18-ago-2023 | 10:56AM · Link permanente

Do you speak for Norton or are you just a forum antagonist?

Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 12:43PM · Link permanente

 @Flightline33

Do you speak for Norton or are you just a forum antagonist?

I am just a user like you who volunteers my time to try to help others from my experience with the Norton products.

You have popped into this thread but have not commented on whether you are having the issue reported here. What kind of web sites are you having difficulty with?

Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 1:08PM · Link permanente

Helping others is a noble cause that I agree with. I clicked a link to this discussion from the one I have posted on and I would think you could click on my profile and see that like I can see yours. Some of the affected sites are Instacart, Nextdoor and a couple of credit accounts I do not wish to name here. But the list is growing daily.
Kudos0

Re: VPN Interfering with access to websites

Postado: 18-ago-2023 | 3:05PM · Edited: 18-ago-2023 | 3:10PM · Link permanente

Instacart and Nextdoor derive revenue from ads. 
Advertisers want to know your true location/IP address to offer localized targeted ads/content.   

$0.02

Kudos0

Re: VPN Interfering with access to websites

Postado: 19-ago-2023 | 9:28AM · Link permanente

Newsflash Einstein: That's how most websites work! I'm bored with this conversation.

Kudos0

Re: VPN Interfering with access to websites

Postado: 21-ago-2023 | 3:03AM · Link permanente

I too am having trouble accessing full functionality of an increasing number of sites. My question is, what is the point of having VPN if you have to turn it off to complete your actions? You are not able to use the product as intented. Changing VPN products may work, but how do you know what VPN will continue to work on what sites?

Kudos0

Re: VPN Interfering with access to websites

Postado: 21-ago-2023 | 6:35AM · Link permanente

I've got a couple of websites I have been using just fine for years with VPN and now it's a problem. I've been working with the tech support for one of the sites and they can't find any reason why I have to turn the VPN off.

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