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Kudos0

Refund

I started my subscription on 17.09.2022.The renew date was on 15.08.2023 !
Without any notification my subscription was renewed 1 month before my subscription end . And my money had been transferred from my bank account without my consent.
i tried to open refund instructions in norton website but nothing work ! i want norton support to contract me to cancel my subscribion and refund

Respostas

Kudos0

Re: Refund

  • For annual subscriptions, Norton sends an email with the renewal price, the billing date, and related details before any charge occurs so that you know it is coming.
  • Users report Norton pulls recurring subscription payment 30-45 days before current term expiry. 

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 


Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew


Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN


Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN


Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.  
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 


~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number


  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 


What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

Kudos0

Re: Refund

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN


Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Kudos0

Re: Refund

i wish to cancel my subscription and receive a full refund

Kudos0

Re: Refund

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 


Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew


Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN


Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN


Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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