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Kudos0

Password Manager Disabled on laptop Works on Android Phone

Postado: 26-set-2023 | 8:09AM · 4 Respostas · · Translation:

I have used Password Mgr for several years on both laptop & phone.  Recently started using a new phone.  Don't know if this caused the problem or not.   My laptop (with Chrome as a browser) is disabled and new phone works fine.  Laptop indicates I need to reinstall PM but it appears it will reinstall empty.

All my passwords are stored in PM and I am terrified that doing anything like a new install will make me lose them so please can you help me get PM back on laptop without messing up those now showing up on my phone only.

Thanks

Labels: Google Chrome, Norton Password Manager

Respostas

Kudos0

Re: Password Manager Disabled on laptop Works on Android Phone

Postado: 26-set-2023 | 8:28AM · Edited: 26-set-2023 | 9:08AM · Link permanente

B2R1950:
Laptop indicates I need to reinstall PM but it appears it will reinstall empty.

Do you have Norton Password Manager extension installed/enabled on Chrome?
"reinstall empty"? meaning with Unlock vault...there are no credentials?
Um, any chance you Sign In with another/different Norton account?
"reinstall empty"?...do you see Norton Password Manager button?
Do you need to Pin Norton Password Manager button.  

R U able to see your credentials on Norton Password Manager website => Sign In at the Norton Password Manager website [here] (upper right on page) to your Norton account + enter your vault password...see your Norton Password Manager vault credentials?
Learn more about Norton Password Manager website
https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v126994479

Norton Password Manager - Version 8.1.0.56 - Updated September 21, 2023
Chrome store
https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg

Export your Norton Password Manager data
You can export your Password Manager data for security purposes or for manual data recovery. The exported file can be used to import the logins on Norton Password Manager extension. 

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v5466274

Please post back progress. 

Kudos0

Re: Password Manager Disabled on laptop Works on Android Phone

Postado: 26-set-2023 | 9:55AM · Link permanente

Norton Password Manager stores your passwords to the cloud.

When you open it on another pc, you will get the same results.

I installed P W M from Chrome to Edge with no problems.

Kudos0

Re: Password Manager Disabled on laptop Works on Android Phone

Postado: 27-set-2023 | 1:52AM · Link permanente

Your Passwords that are on your mobile cannot disappear, they are stored in the cloud.
I recommend to remove the NPWM extension from your Browser, then re-install

When you sign in make sure you are signing in with the right Norton Account
First comes the Norton account then its Password
Then comes the Vault Password

Hope this helps!

P.S. Myself I use NPWM and I know for sure that if I don't forget my Norton Account Password and my Vault Password, my data will never be lost. There is also a new feature that allows you to write down a recovery password, so that you will never lose your vault, the option should be in your Mobile App or on the browser extension.

Kudos0

Re: Password Manager Disabled on laptop Works on Android Phone

Postado: 30-set-2023 | 8:23AM · Edited: 30-set-2023 | 8:25AM · Link permanente

B2R1950:
Laptop indicates I need to reinstall PM but it appears it will reinstall empty.

bjm_
Do you have Norton Password Manager extension installed/enabled on Chrome?
"reinstall empty"? meaning with 'Unlock vault'...there are no credentials?
Um, any chance you Sign In with another/different Norton account?

Norton Password Manager - Chrome store - Version 8.1.0.73 - Updated September 29, 2023
https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg(link is external) 

B2R1950::
All my passwords are stored in PM and I am terrified that doing anything like a new install will make me lose them so please can you help me get PM back on laptop without messing up those now showing up on my phone only.

Nathan Peeters:
Your Passwords that are on your mobile cannot disappear, they are stored in the cloud.
I recommend to remove the NPWM extension from your Browser, then re-install

When you sign in make sure you are signing in with the right Norton Account
First comes the Norton account then its Password
Then comes the Vault Password

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