I’d like to cancel my subscription and work out a refund immediately as I didn’t want the account renewal.

Dylan Perlowski:
I want to cancel my subscription that was charged on the 28th of October 2023, and request a refund. Why is this so hard to achieve?

 ...was charged on the 28th of October 2023...?

What have you tried to achieve a refund? 

Maybe, Norton renewal notification email went to your spam folder. 

May be best to turn off automatic renewal service and remove payment details.   
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

• Users report Norton pulls recurring subscription payment 30-45 days before current term expiry. 

FAQ: Norton subscription and renewal

• We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

https://support.norton.com/sp/en/us/home/current/solutions/v126985328

Learn more about your automatically renewing subscription

• For annual subscriptions, we send you an email with the renewal price, the billing date, and related details before any charge occurs so that you know it is coming.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

Norton annual and monthly subscription refunds

• Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. 

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

I had the same issue trying to obtain a refund (Australia). The website and online chat was useless and kept looping me back to the same contact page. I ended up going to facebook and searching Norton and sending a message. They also gave me this number in Australia 1800680026. After an hour on the Facebook chat i finally was told I had a refund coming!  I have reported Norton to ACCC as this inability to process a refund and being billed 1 month prior to renewal is not on.  I was also given this link https://www.norton.com/chat which surprisingly just goes to the page that cost me 2 hours of my life!  Good Luck!