Solved.
Kudos0

Secure VPN no longer Connecting (Windows 10)

For about a week our Secure VPN hasn't been working on our laptop (Windows 10). I uninstalled and reinstalled Norton, and still get the same issue.

I rebooted the laptop, still doesn't connect to VPN successfully.

I attempted different VPN regions, still can't connect.

How can I fix it? Could there be a virus preventing it from connecting, even with Norton downloaded on our device and being used for over a year with no problems? 


 

Solução aceita
Kudos2 Estatísticas

Re: Secure VPN no longer Connecting (Windows 10)

You need to remove those three and then scan, they will pop up again
reboot

Check if VPN works

Respostas

Kudos2 Estatísticas

Re: Secure VPN no longer Connecting (Windows 10)


fwiw ~
Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
https://support.norton.com/sp/en/us/home/current/solutions/v135213476

Kudos2 Estatísticas

Re: Secure VPN no longer Connecting (Windows 10)

For me option two from BJM_'s solution usually works, re-install WAN miniports, easy fast fix.

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Thank you. I started following the second option by removing the drivers

 

  • WAN Miniport drivers (IKEv2) 

  • WAN Miniport drivers (IP)

  • WAN Miniport drivers (IPv6)

but under Network Adapter, when I scanned for Software Changes, I didn't notice anything new came up or any on screen instructions. Guess I created another issue.

Solução aceita
Kudos2 Estatísticas

Re: Secure VPN no longer Connecting (Windows 10)

You need to remove those three and then scan, they will pop up again
reboot

Check if VPN works

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Any progress?

Kudos2 Estatísticas

Re: Secure VPN no longer Connecting (Windows 10)

I was traveling for a few days so I'm catching up on messages. 

Once I removed them, I was able to reconnect successfully to the VPN. When I went back later to Device Manager > Network Adapters, the three WAN Miniport drivers were indeed added back without me doing anything else.

Thank you all for your help!

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Thanks

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Glad to hear it worked!

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