My last successful backup was on Feb16, 2013. I have tried to correct this unsuccessfully by adding a new computer, and downloading the NortonOnlineBackup.exe file several times.
I have also tried manual backups.
There are some days that the backup progress indicates "Awaiting agent backup" for over 24 hours.
I have changed my power settings so the computer never sleeps.
I cannot get the backup to work. I need some guidance!