I have assisted a customer which has a problem with NOBU. He tried running back up but it keeps jumping on and off from 0% to 1%. We've uninstalled and re-installed NOBU in the computer, we activated the product, then we added the computer, changed the back up sets, and still the issue persists. But when I tried accessing NOBU the moment when I established remote access on the computer, there was a Microsoft error causing the program to stop working. That was the time that we dwelled in uninstalling the product.
Is there any available fix for that?
[edit: Clarified subject.]