I recently bought and downloaded Norton 360 with online back up and purchased extra back up space. That was on 05/07/2013 to the tune of over $300 and have yet to make the back up work. It just runs and runs and stays at 0% copied, says continually that is it transferring, and does absolutely nothing. Nothing! I have let it run as long as 36 hours, and the most it copied was 3%.Really? Why does it not work? I only have 92G to back up, and have much more space than that which I bought. This completely sucks, and I am unable to find any support email or phone contact to call or write to ask for help. I have Windows 8 (and hate it) and I don't know what IE I have, but I bought this computer only a couple months ago, so it must be relatively new version of IE.