Publisher files not backing up

Hello Kelise13,

The server has a default list of file extensions that are set to backup when you select by file type.  What are the file extensions that did not get backed up?  I can submit them to the development team for future releases.  In the mean time you can add specific files and folders to your backup set to ensure that nothing is missed.

(Reminder, we are not designed to backup the entire PC or programs installed, only the data you have created.)

To select specific folders please login to your account online and next to the specific computer profile please click on Settings.  In the next window below the box for file types you will find the option to add specific folders.  Browse to the location of your data and select the specific folder where the files are located.  For example below are the two directory paths to your Documents folder depending on your operating system. (Keep in mind "username" would be replaced by your username.)

Win XP

C:\Documents and Settings\username\My Documents

Win Vista/7/8

C:\Users\username\Documents

Please mark this thread as solved if this has resolved your issue.

Hello Dave,

Thank you for the information.  I will go ahead and submit the information to the development team.

Until it is added you should be able to add the file extention yourself.

I don't have the program installed at the moment to test it, but from the help file:

Norton Online Backup scans your computer for the files that are classified in the selected file categories. However, if a particular file type does not come under these file categories, you can directly include the file extension in your backup set. Norton Online Backup scans your backup source for all files with the selected file extension.

Note:

You cannot type a wildcard character in the text box. For example, you cannot type mp* to include all MPEG file extensions such as mp1, mp2, mp3, and mp4. You must include each file extension individually.

Note:

You can remove a file extension that you already added, by clicking the red cross mark (x) that corresponds to that file extension.

To include a file extension

1. Log on to Norton Online Backup.
2. On the home page, click Settings that corresponds to the picture icon of a computer.
3. On the Settings page, click the What tab.
4. On the What tab, under File Categories, check Include File Extensions.
5. Type the file extension characters in the text box and then click the plus (+) icon.
6. Repeat step 5 for each file extension that you want to add.
7. On the Settings page, click Save.