I have same problem. I don't know how the trial version even got on my computer. But it expired and now my subscription that is good until 9/2013 is completely gone. I try to download it again and I get a message that the key can no longer be used. I have only used it one time. The chat in customer service is also not working for me. All I get is a feedback question, but the actual chat never happens. Would appreciate any ideas...having hard time finding help.